Manager, Production Services

The Production Services department supports the daily on-lot activities associated with physical production for Television (ABCS, Freeform, Digital, ABC Daytime), Features (Disney Studios, Marvel, Lucas) and 3rd party production. We lead productions’ impact to studio operations, events and projects at Burbank, Glendale and Los Angeles Disney locations and also oversee and support various on-lot production buildings and facilities, including soundstages, on-lot locations, production support space and office space.

The Manager, Production Services will lead the planning, execution, and completion of production related needs and requests.

Responsibilities:

Production Management:

• Provides daily support and maintain relationships with multiple television productions at the Disney Studios and the Prospect Studios; resolving all urgent and timely production issues, attending all production and off-production/logistics meetings, working closely with the show’s production office and internal Disney support partners (security, medical, fire, craft service, production electric, etc.) & supporting cast and crew as needed.
• Sets up new and returning production crew in support space; expected to handle the start-up and shut down of the space, which can include furniture, phones, IT requirements, electric, AV, keys, badges, parking etc.
• Manage the start-up and shut down of productions in stage spaces; stage walks, repairs, coordinating basecamps with transportation, establishing hot lock lists, meeting with key departments at start and wrap to discuss needs, preparing License Agreement Contracts for signatures.
• Manages locations shoots for assigned on-lot shows; attending the directors and tech scouts with production crew, directors and producers to identify any needs and issues for each location shoot, arranging and holding dates for requested locations, supervise the shoot, & following through with closing out the location and leading all aspects of the restoration of the space.
• Supports third-party productions, internal one-off production clients & internal events as assigned; assigning stage, mill, office and basecamp space as needed, coordinating crew on-lot access, parking assignments, temporary internet credentials, preparing License Agreement Contracts for signatures, & anything else required by the client.
• Manage ongoing relationships with Disney Entertainment Television Production executives to effectively lead productions and navigate critical and sensitive issues as they arise.
• Develop & maintain partnerships with critical business partners (Disney Global Security, Production Security, Production Safety, etc.) to handle high-level, confidential situations as they arise with production clients.
• Provide guidance and support to Specialist, Production Services with complex production issues, conflict management resolution, and special situations as they arise.

Facility Management:

• Attend annual stage inspections with the Safety Department to identify and follow through with any potential safety issues.
• Host quarterly safety & facilities walks with key partners for all stages and support spaces.
• Responsible for all stage and production support areas, including yearly rehab of physical facilities. Consult on repair and maintenance of production facilities, partnering with studio backlot shops, 3rd party structural engineering teams, and more.
• Partner with Operations Managers and Design & Delivery Project Managers to lead projects occurring within the Production Services footprint.
• Conduct tours of stages and backlot for Disney/ABC executives, government officials, producers, and talent.
• Coordinate with Manager, Operations, studio support teams and backlot trades to direct priorities with special projects and maintenance initiatives.

Office Management:

• Partner with Finance Supervisor and Sr Manager, Production Services on budgeting for projects, internal production billing, and recurring capital project accounting/tracking.
• Using extensive studio/production knowledge this position will research, vet, and present new technology (systems, software, etc.) prioritizing efficiency, increased collaboration, and improved communication.
• Provide ongoing support and back-up as directed by the Sr Manager, Production Services.
• Update the online Production schedules for stages, sets & locations located at Disney Studios, Prospect Studios and KABC-7; maintain accurate stage utilization reports and usage.
• Lead and maintain documents in department shared drive.
• Maintain production related data and inventory, including space occupancy contact list, parking information & maps, and support space key inventory.
• Crisis Management Site Coordinator for Production Stages and Support Space.
   

Minimum Hiring Requirements:

• 5+ years of production experience
• Understands how production operates and has strong passion for the entertainment industry.
• Ability to train, mentor, and advise junior positions on the team.
• Client service driven; able to work with all levels of production from crew to executive producers always solving for a “yes” that works for all groups involved.
• Self-motivated with excellent time management and organizational skills.
• Able to identify solutions, problem solve, and think proactively and efficiently.
• Strong written and verbal communications skills.
• Collaborative, teammate who is flexible, organized and motivated to support both the department and our productions.
• Excellent conflict management skills to address, diffuse, and solve conflicts as they arise
• Experience with Microsoft Suite (Word, Excel, Outlook)
   

Preferred Qualifications

• Knowledge of the following operating systems: Smartsheet, EasyLobby VSM, Coupa, & SAP
• Experience with fire safety response and emergency team support
• CPR/First Aid certified
   

Preferred Education:

• Bachelor’s Degree or equivalent experience

The hiring range for this position in California is $102,000.00 - $136,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.