Front Desk Receptionist/Customer Service Representative

We are seeking exceptional individuals who are passionate about helping build self-confidence in our clients with the power of medical aesthetics. Our spa empowers people through education-based treatment plans, not a typical sales-first Medspa. Come work for a company that values your education and skills and puts you first. A collaborative, fun, and inspiring work environment with competitive benefits and incredible support!

Position Title:Front Desk Associate

Department: Customer Service

Reports to:Front Desk Manager

Coordinate Positions: Front Desk Associate works closely with the Spa Manager, Nurse, Aesthetic Injector/Wellness Specialist, Esthetician, etc.

Summary (Purpose): The Front Desk Associate ensures guests have an exceptional experience when they call or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receiving their services promptly and professionally. The Front Desk Associate must embody the core values and reflect them through interactions and behaviors. Front Desk Associates must continually meet guest expectations by responding to guest questions and inquiries, managing the guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing our brand at the highest level.

Qualifications

• Professional in appearance
• Excellent interpersonal and social intelligence
• Personable and possess the confidence necessary to engage the sales process
• Friendly, caring, and compassionate
• Passion for aesthetics and the desire to learn more about the industry
• A desire to continually improve
• Career-minded
• Team-oriented and willing to do what it takes to help the team succeed
• Entrepreneurial-minded, taking ownership of their role in the success of the business
• Goal-oriented and driven to achieve
• Prior Med Spa Experience
• Work history includes last Customer Service Training

Significant Functions (Primary Duties and Responsibilities):

• Reflect our core values in every interaction;
• Greet guests and answer phone calls;
• Pamper and serve the guests;
• Gather accurate guest information and ensure the completion of all necessary forms and paperwork;
• Schedule guest services; assist in filling openings in the schedule, as well as rescheduling guest cancellations;
• Maintain a clean and tidy work environment and lobby area;
• Record and bill treatments accurately and on time, ensuring required discounts, rewards points, and special offers are applied accordingly;
• Confirm guest appointments and procedures, making sure the scheduled treatments are accurate and book in a suitable time frame; review all health and Spa policies with guests;
• Respond to email and voice messages promptly;
• Provide accurate spa services and treatment information to guests;
• Use initiative when dealing with guests who have contraindications to find suitable alternatives;
• Perform general administrative duties, ensuring required information is accurately recorded, maintained, and communicated;
• Maintain retail environment by organizing and replenishing products;
• Ensure required opening and closing procedures are performed to satisfaction and all daily checklists are completed and recorded appropriately;
• Demonstrate high levels of guest service and satisfaction by going the extra mile and exceeding expectations;
• Drive sales and achieve sales targets for promotions, services, and treatment launches;
• Assist the Spa Manager and Front Desk Manager as directed and carry out reasonable tasks allocated;

Essential Behavioral Characteristics:

Ethical * Positive attitude * Enthusiastic * Team orientation * Self-motivated * Self-directed * Empathetic * Creative * Tenacious * Integrity * Honesty * Trustworthy * Outgoing * Detail oriented * Problem solver * Responsible * Relationship oriented

Essential Skills:

* Organized * Responsive * Adaptive, flexible, and able to multi-task * Continuous improvement mentality * Effective communication * Time management/self-management Qualifications: * Possess a thorough knowledge of spa services * Have excellent interpersonal skills and customer service orientation * Possess excellent cleanliness and sanitation skills * Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans Physical/Mental Requirements: * Standing for extended periods * Ability to lift at least 30lbs * Exposure to blood and bodily fluids * Continual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills

Job Type: Full-time or Part-time

Salary:($)

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8-hour shift

Job Types: Full-time, Part-time

Pay: $18.11 - $21.81 per hour

Expected hours: No less than 10 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed
• Weekends only

Ability to Relocate:

• Raleigh, NC 27605: Relocate before starting work (Required)

Work Location: In person