- College degree, a Certificate or Diploma in Office Administration, an asset.
- Excellent interpersonal, oral and written communication skills.
- Ability to prioritise and handle multiple requests at once with strong organisational skills.
- Team player, with willingness to support the administrative team, as required.
- Proficient use and understanding of Microsoft Office.
- Ability to lift boxes/packages up to 40 lbs.
- Self management skills
- Experience creating reels, and editing needed. Instagram preferably
- Must be willing to be on your feet the entire shift
- Must be detail-oriented and have the ability to multitask
- Ability to be efficient and productive in a fast-paced environment
- Must have enthusiasm and possess excellent customer service skills
- Enjoy working with people and possess a friendly and outgoing personality
- Must be a team player
- Develop ability to work without constant direct supervision and remain on task for extended periods of time
- Must be creative and willing to be on camera
- Must have experience editing digital content for Social Media platforms
- Clock In / Clock out for shifts
- Ensure you are in uniform, hair and make up standards
- Complete open / close tasks & forms per shift
- Follow salon standards for behavior and general workflow
- Acknowledge and greet everyone who enters and leaves the salon
- Offer excellent customer service
- Communicate effectively with Stylists about capturing client content
- Create and publish high quality digital content across multiple channels: YouTube, company websites, Facebook, Instagram, Tiktok, blogs, Snapchat, Mailchimp, and occasionally for print production (brochure, signage, etc.)
- Plan and execute all web marketing, email campaigns, Social Media, print marketing, and ad buying campaigns
- Design, build, and maintain Social Media presence; focus on Social Media strategy that converts to sales.
- Exceptional verbal and written communication skills; with the ability to communicate with all levels of the team
- Superb time management skills with a proven ability to meet & prioritize achieving deadlines
- Strong analytical and problem-solving skills
- Expert eye for design and image/brand compatibility
- Proficient in editing: Canva/Adobe Creative Suite, Instagram, Tiktok, Facebook and other Social Media apps
- Measures and reports performance of marketing campaigns and assesses against goals
- Brainstorms and implements new and creative growth strategies through marketing
- Collaborates with internal teams to optimize client experience
- Evaluates emerging apps
- Experience with Shopify marketing is a plus
- Handle client questions promptly, professionally and courteously
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Talk about any issues, concerns, positive/negative feedback
- Maintain a positive attitude and contribute toward a quality work environment
- Communicate to management any and all occurrences involving staff or clients in the salon that require attention
- Assist in all areas of salon operations as requested by management
- 1+ years of professional office administration experience,
- Experience using a multi-line switchboard, an asset
- Experience performing data entry and document management
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