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SalaryWe are seeking a highly organized and motivated individual to join our team as a Service Admin Assistant. The ideal candidate will have a background in sales, preferably within the HVAC industry, and possess excellent skills in Microsoft Word and Excel. Strong communication and customer service abilities are essential for success in this role.
```Responsibilities:```
- Prepare and send service policies to customers, ensuring accuracy and timeliness.
- Assist the Service Coordinator and Dispatcher in administrative duties to ensure efficiency.
- Provide administrative support, including data entry, filing, and document preparation.
- Respond promptly and professionally to customer inquiries and concerns via phone and email.
- Maintain accurate records of policies, spreadsheets and customer interactions.
- Assist in preparing reports and presentations using Microsoft Word and Excel.
- Collaborate with administrative team to ensure timely completion of customer requests.
- Contribute to improving processes and procedures within the service department.
- Perform other duties as assigned by management.
Qualifications:
- Previous experience in sales, preferably in the HVAC industry, is highly desirable.
- Proficiency in Microsoft Word and Excel is required.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and prioritize workload effectively.
- Proven track record of providing exceptional customer service.
- Knowledge of HVAC systems and terminology is a plus.
- High school diploma or equivalent; additional education or certification is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Health, dental, and vision insurance options.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement and professional development.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus opportunities
Ability to Relocate:
- Rosedale, MD 21237: Relocate before starting work (Required)
Work Location: In person
