Address
Form of workJob Description
Service Admin needed for full-time temporary assignment in Nashua, NH paying $23-25/hr. This is a great opportunity to get a foot in the door with a growing company that has a history of hiring temp staff permanently and offers generous benefits, advancement opportunity and more!
Position Duties:
Position Duties:
- Takes phone calls and email requests for setting up RMAs, update requests, etc. for both service phone/email and individuals.
- Set up RMAs for repairs and exchanges process and follow up on exchange sales orders.
- Quoting Customer and follow up with customer on quotes that are still estimate pending.
- Keep track and follow up on Backordered parts push through when parts are received in from the factory.
- Estimate approved/denied filter or WIHR.
- Push through quote approval, archive quote and SOM sales order. Order parts if needed. Update RMA status accordingly.
- Close completed RMAs and either ship back to customer or put into exchange stock.
- Generate green ship doc to print & put in traveler with unit or yellow status sheet for exchange stock.
- Follow up on all aging issues.
- Estimate to customers/Estimate Approved/Estimate Denied
- Backordered Parts
- Rental tracker (for periodic billing)
- Awaiting Receipts (pending core returns and units not sent for repair)
- In Inspection/Inspected/In Rebuild (follow up if more than a week)
- Service Review Hold (follow up with needed items to push call forward)
- Quality Hold Review/Complete (follow ups)
- Pending Scrap/rebuild/inspection/return without rebuild (follow ups)
