Serena Product Development And Configuration Manager

Serena Product Development and Configuration Manager
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
What You'll Get to Do:
CACI is seeking a TS/SCI cleared Serena Product Development and Configuration Manager to support our Air Force customer in Warner Robins, GA. This position will be a part of our Enterprise Product Support (EPS) team for AF DCGS. You will support the IT Service Management Office.
More About the Role:

• Manages, configures, and ensures the availability of Serena to all users available on Weapon System Low, Weapon System High, SIPRNet, and Joint Worldwide Intelligence Communications System (JWICS).
• Works independently sustaining Serena cloud-based services.
• Creates/modifies and maintains Serena workflows based on approved direction from the Government.
• Creates and updates PowerPoint training packages for all new Serena workflows.
• Manages the Serena change request workflow using an enterprise approach.
• Ensures appropriate SW licenses are up to date through coordination with TPOC and SW and HW acquisition.
• Coordinates with the ESD and 480th ISRW AF DCGS DOC and OEM to resolve incidents, issues, or outages.

You'll Bring These Qualifications:

• Active TS/SCI security clearance.
• Bachelors degree and related field and 5 years of relevant AF-DCGS experience.
• Five years of experience reviewing and developing technical documentation.
• Experience with configuration and sustainment of Serena Business Manager.
• Excellent oral and written communication skills.
• Information Assurance Technical (IAT) Level II Certification .

These Qualifications Would be Nice to Have:

• Specific knowledge of AF DCGS life cycle.
• ITIL v4 certification.

What We Can Offer You:

• We've been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
• For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here
The proposed salary range for this position is:
$65,000 - $136,500