Position Hours - 11:30 AM until 8:00 PM Monday through Friday
The position is 100% Remote however you must reside in one of the states below and be able to commute to an office if needed.
- Illinois
- Maryland
- New York
- Arizona
- Colorado
- Connecticut
- Delaware
- Florida
- Minnesota
- Nevada
- South Carolina
- Virginia
- Washington D.C.
- Wisconsin
- Missouri
- Manages and processes orders for Key Accounts received from chain and national buyers.
- Utilizes 3rd party systems to retrieve orders.
- Works closely with the markets to ensure VIP customers have proper pricing and credits.
- Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in SAP.
- Ensure customer inquiries are successfully resolved using multiple customer support tools (including conducting research in SAP and/or contacting business units as appropriate).
- Maintain world class standard of customer service.
- Successfully perform against department scorecards and metrics.
- Identify and seek to continuously exceed service requirements of business units by building and managing relationships with customers and contacts at each unit.
- Have world-class customer relations by developing a rapport and actively listening to gain more information where necessary to provide consultative support and recommendations.
- Identify and evaluate opportunities to increase customer retention, maintain customer confidence, protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc.
- Other duties, as assigned by the jobholder’s supervisor, may also be required.
- Bachelor’s degree in related field and/or equivalent training and work experience
- Minimum of 1 years’ experience in a customer service role
- Proficient PC skills using MS Office and other various computer programs including presentation software
- Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills
- Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
- Analytic and Reporting skills
- Utilize sound judgement and problem-solving skills
- Ability to work in fast-paced, high-volume, team environment
- Experience in consumer products or distribution industry
- While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
- Accountable for results which impact the department.
- Selects best option from a set of defined procedures/ solutions using common sense and experience of similar situations.