Customer Care Associate

About us

As one of the oldest, independent community banks in Vermont, Union Bank has a longstanding reputation for investing in the success of our customers and communities. Founded in 1891 in Morrisville, Vermont, Union Bank is a full-service bank offering commercial, retail, municipal and asset management services throughout northern Vermont and northern New Hampshire.

Union Bank is seeking a motivated individual for a full-time Customer Care Associate position. As a Customer Care Associate, you will be responsible for providing professional and quality telephone support for customers, employees, and others in a courteous, prompt, and professional manner. This includes answering basic inquiries and requests regarding deposit accounts and services, electronic banking services, and loan servicing issues.

Why work with us?

While working for a VT Based company that makes a difference in our VT and NH communities, you can enjoy the following perks:

· Generous Paid Time Off

· Health, Dental, and Life Insurance

· Partially paid Short and Long-Term Disability

· Company-matched 401K retirement account

· Bankers’ hours

· Paid Federal Holidays

· High school diploma or GED

· Ability to provide excellent customer service.

· General Math skills

· Strong organizational skills

· Detail-oriented

· Excellent communication skills with ability to be concise, clear, and consistent.