Parts / Customer Care Associate

Northern California’s Premiere Diesel, Automotive and UTV Repair facility, Infinite Diesel & UTV Performance of Shingle Springs, is looking for an Auto Parts Customer Care Associate. As a Customer Care Associate, you will create a world-class automotive, diesel and UTV service experience by thoughtfully assessing the needs of our customers and technician staff. Each and every one of our team members is dedicated to providing 100% customer satisfaction to 100% of our customers 100% of the time. Apply today for an exciting opportunity to join our thriving team!

RESPONSIBILITIES INCLUDE:

• Oversee the parts sales process from start to finish;
• Receipt and stocking of incoming items;
• Locates accessories or parts and arranges for installation;
• Monitors parts inventory and maintains storage area in good condition;
• Answer calls, provide price quotes and necessary information to customers;
• Read and understand the parts catalog when looking up and speaking to specific parts;
• Communicates effectively/efficiently regarding customers’ parts statuses and communicates with staff and customers in a friendly and professional manner;
• Maintains up-to-date knowledge of all vehicles, accessories, and promotions;
• Maintains accurate sales documentation as well as monthly reports;
• Ensures safe and on-time delivery of parts to the technicians and customers while following all company procedures and standards;
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary;
• Notify the Parts Manager of out-of-stock parts or shop materials that need immediate attention;
• Maintains storefront housekeeping standards;
• Performs other duties as assigned

QUALIFICATIONS INCLUDE:

• Prior auto parts sales experience required;
• Automotive experience preferred;
• Eager to improve in a dynamic work environment;
• Strong interpersonal and time management skills;
• Strong organizational and problem-solving skills;
• Highly professional and dependable;
• Works collaboratively in a team environment;
• Strong computer skills;
• Ability to read/interpret safety and maintenance documents;
• Ability to calculate figures/amounts; and
• Valid driver's license and clean driving record is an absolute MUST!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person