Customer Care Associate - Hybrid

Job Title: Customer Care Core 3 (Sales Support Dept.)

Hybrid: Burlington, MA (2 days onsite)

Compensation: $22.00/hr.

Job Description:

Customer Service related to the Sales and Marketing of Merck's products, maximizing value from the sale of products, and the identification and fostering of alliances and new business opportunities. Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge.

IMPACT: Impacts the effectiveness of own work team through quality of services or information provided; typically acts as an informal resource for less experienced colleagues.

COMPLEXITY: Identifies key issues and patterns and spots new, less obvious solutions.

ACCOUNTABILITY/ INDEPENDENCE: Accountable for quality of own work; provides solutions to problems based on practice, existing precedents or procedures; uses discretion to modify work practices and processes to achieve results or improve efficiency. Completes work with a limited degree of supervision. EXPERIENCE: Requires proficiency through formal and job-related training and considerable on-the-job experience. ORGANIZATION: Typically reports to a Manager role or Project Manager role (for a defined period of time) based on organizational set-up, may have a lead person for day-to-day guidance. High school diploma or equivalent required and 3-5 yrs relevant work experience

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Education:

• High school or equivalent (Required)

Experience:

• SAP: 1 year (Preferred)
• Salesforce: 1 year (Preferred)
• Oracle: 1 year (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Burlington, MA 01803: Relocate before starting work (Required)

Work Location: Hybrid remote in Burlington, MA 01803