Address
Form of work
SalaryWe are growing and hiring again! RMI is seeking another Customer Care Associate to join our team! The successful candidate would be responsible for fielding customer inquiries, computer order entry, providing support and problem solving. Important qualities for this position include excellent communication skills, ability to build strong rapport with customers, teamwork, attention to detail, self-motivation and an understanding of customer service. Confident computer skills and familiarity with Microsoft Office, Outlook, Word, and Excel are essential as well. Previous experience in sales, customer service, or other related fields is encouraged but not required.
Duties and Responsibilities include but are not limited to:
- Order Entry
- Follow up and closing orders
- Resolve customer inquiries
- Communicate with customers via phone and email regarding questions, orders, shipments, return and product.
- Management of order workflow including order entry into computer CRM system along with necessary steps included in the order process.
Compensation:
Salary: $18 to $22 per hour. Salary commensurate with qualifications and experience
Benefits: Medical, Dental and Vision Insurance Plans, 401K Plan, 120 hours Paid Time Off and Holidays
About RMI:
RMI was established in September of 1990 to be a quality manufacturer's representative and warehousing group for marketable manufacture's products in the Mid-Atlantic region. These products are being sold through plumbing, wholesale distributors, designers, fabricators, and kitchen and bath dealers to the residential, commercial, hospitality and industrial markets. We have accomplished this through a network of contacts established with the wholesalers, contractors, designers, architectural and engineering firms. Our sales team has increased the total sales and market share for each line we represent yearly. Both our inside and outside sales team members are trained on all products. This enables our team to provide superior customer service and satisfaction. In achieving these goals and growing at a controllable pace, we have developed an excellent reputation in the industry. We continually reinvest into the business with tools such as SAP ERP software for CRM and sales opportunity tracking, additional personnel as growth continues and team training. The combination of old and new philosophies keeps us moving forward. Our experienced sales team is constantly looking for new sales opportunities in the marketplace. Our excellent credentials and experienced staff have proven to be leaders in the market.
