Customer Care Associate

Company Summary:

AuSable Valley Community Mental Health Authority provides quality prevention, education, and mental health services, in a fiscally responsible manner, in Iosco, Ogemaw, and Oscoda Counties, which are aimed at improving the health and welfare of persons served, promote greater independence, and improve the quality of life for people in these counties with developmental disabilities, mental illness or substance use disorders.

SUMMARY:

This position serves as part of the Customer Care Team and provides Agency service information to consumers, guardians, management, community partners, co-workers and support staff; has knowledge of all general office duties and responsibilities. In addition, this position will resolve specific questions by pinpointing problems and routing to Agency resources, as appropriate. This will be done in person, on the phone, or through written correspondence performing the following duties personally.

Requirements:

Education and/or Experience
• High school diploma or general education degree (GED).
• Associates degree in business/clerical sciences or similar degree preferred.
• One year of successful clerical experience preferred.

About Us:

AuSable Valley Community Mental Health Authority has many opportunities for those looking to make a difference in the lives of our community members by providing beneficial and cost-effective services to our consumers. AVCMHA provides State funded public mental health services to Iosco, Ogemaw, and Oscoda counties in northern Michigan. Services are provided to people with an Intellectual or Developmental Disability (I/DD), a Serious Persistent Mental Illness (SPMI), and/or those who may be Seriously Emotionally Disturbed (SED).

The right person will have the ability to demonstrate knowledge of, follow and utilize agency policies and procedures.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within the organizational Job Description for this position are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Excellent Benefit Package includes:

PTO (paid time off) Accrual Program

Paid Holidays

BC/BS PPO Medical Benefits

Health Savings Account

Flex Savings Account

Dental

Vision

Pension Plan

Tuition Assistance Program

Student Loan Payment Assistance

Term Life Insurance

Short Term Disability Insurance

Long Term Disability Insurance

Voluntary Life Insurance

AFLAC

Equal Employment Opportunity Policy:

AuSable Valley Community Mental Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

https://avcmh.org/