Customer Care Associate

Job Description: Customer Care Associate

Job Status: Full-time, non-exempt

Reports To: BDC Operations Director, Controller/Office Manager

Apply: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6134942

Position Overview: As a Customer Care Associate at Bomnin Automotive , you will be the initial point of contact for customers, ensuring their experience is exceptional throughout their journey. This multifaceted role involves receptionist, business development center (BDC), scanning of service RO’s and cashier responsibilities, all within a comfortable office setting.

Responsibilities:

• Warmly and professionally welcome customers visiting the dealership and handle incoming calls, directing inquiries to the appropriate departments.
• Manage the dealership's Business Development Center (BDC), addressing customer queries through various channels such as phone, email, and chat.
• Coordinate service appointments to ensure a seamless customer experience.
• Efficiently process payments, issue receipts, and maintain accurate transaction records as part of cashier duties related to sales, service, and parts departments.
• Collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries.
• Maintain meticulous and updated customer records, contributing to a well-organized customer management system.
• Scan service repair orders daily.
• Uphold dealership policies and procedures with a strong commitment to professionalism and customer service.
• Organize and secure vehicles second keys in a designated area.
• Balance the cash register daily and replenish change as needed.
• Create FedEx labels and maintain a log of sent contracts.
• Keep the reception area organized and appealing, ensuring promotional materials and brochures are up to date.

Requirements:

• High school diploma or equivalent; additional education or relevant certifications are advantageous.
• Previous experience in customer service, reception, business development, or cashier roles, preferably within the automotive industry.
• Excellent verbal and written communication skills, establishing positive connections with customers and colleagues.
• Proficiency in utilizing computer systems, including dealership software and Microsoft Office Suite.
• Strong organizational skills, impeccable attention to detail, and adept multitasking abilities.
• Comfortable working in an office setting, adapting to a fast-paced environment and prioritizing tasks effectively.
• Handle sensitive customer information and financial transactions with the utmost discretion and professionalism.
• Successful completion of a Skill Evaluation Pre-Employment Assessment.

Physical Demand:

• Primarily seated work in an office environment.
• Occasional standing and walking within the office space.

Work Environment:

• Work within a comfortable office setting with controlled noise levels and stable temperature conditions.
• Flexibility to work shifts, including weekends and evenings, is required.

Other Duties Language: This job description does not encompass all responsibilities, qualifications, or duties associated with the role. Additional tasks may be assigned as necessary to fulfill business requirements.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Miami, FL 33143: Relocate before starting work (Required)

Work Location: In person