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SalarySummary
The Scheduling Specialist II position is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 med sched messages, 500 my chart messages and an average of 3,000 bump patients averaging from 30 to 120 days out.
This position may transition to a hybrid work arrangement after training is complete.
Job Duties
- Books, coordinates, and reschedules patient appointments.
- Registers patients in Epic system.
- Verifies insurance of new and returning patients.
- Greets patients in clinic and answers questions.
- Schedules surgeries, outpatient appointments, and admissions as requested.
- Answers the telephone and routes patient calls.
- Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Assists with preparation of agendas, materials, meetings, etc.
- Assembles patient charts for next day visits; updates profiles on patients.
- Interviews new patients via telephone prior to scheduling appointment.
- Calls patients to remind them of their appointments.
- Verifies insurance and pre-certification of insurance benefits.
Minimum Qualifications
- High school diploma or GED.
- One year of relevant experience.
Preferred Qualifications
- Experience with Epic EHR.
- Prior customer service experience.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
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