About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
- Completing the pre-trip checklist and preparing equipment for safe, efficient use
- Conducting trip planning to confirm the optimal route and road conditions
- Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
- Helping the driver safely navigate and position the truck for deliveries
- Assisting with unloading product at Restaurants in an accurate, organized manner
- Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
- Communicate any potential service interruptions (i.e., scheduling discrepancies or security risks) to the MDC
- Ensuring mistakes are handled gracefully and professionally by executing "Remarkable Recovery"
- Ensuring all product and equipment loaded on trailer is secured for transit between stops
- Organizing and maintaining control of all shipping documents throughout each delivery route
- Assisting the driver with collection of all equipment (such as carts and pallets) or product returns from Restaurants
- Frequently lift up to 50 pounds; occasionally move with mechanical assistance up to 1,500 pounds
- Work in all weather conditions
- Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
- Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)
- Work in a multi-temperature environment including freezer
- Communicate effectively across stakeholders including Restaurant Operators and Distribution Center staff
- Adapt to change and respond to difficult and challenging situations in a professional manner
- Manage pressure and conflicting demands; effectively prioritize tasks and workload
- Performing other related duties as assigned
- Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset
- High school or equivalent (e.g., GED)
- A self-starter with excellent project management and organization skills
- Highly motivated with strong interpersonal skills; a team player who can work independently when necessary
- Tech-savvy and comfortable using basic smartphone and tablet systems and applications
- A detail-oriented, organized yet creative problem solver and communicator (both written and verbal)
- Able to anticipate needs, lead multiple projects, and manage shifting priorities
- Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences
- Skilled communicator across all levels of an organization, with both teammates and suppliers
- Quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything
- Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
- Committed without compromise to food safety for customers and a safe workplace for colleagues
- Inspired to uphold Chick-fil-A values and act with integrity
- Driver of results who can be counted on to not only meet but exceed goals and push others to do the same
- Problem solver who can identify hidden problems, looks beyond the obvious, and doesn't stop at the first answer
- Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints
- Prior food service delivery experience
- Experience working night shifts