Scheduling Specialist

Under general supervision of licensed personnel and administrative personnel the Patient Scheduler will schedule all routine and non-routine medical services with various local healthcare providers for an assigned patient population. In addition, the Patient Scheduler will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting.

JOB Functions

• Scheduling and rescheduling of all routine and non-routine medical services for assigned patient population.
• Coordinate scheduling and referrals to other healthcare providers and services.
• Daily confirmation of all on-site clinic and off-site appointments.
• Order, prepare and generate appropriate medical records.
• Receive, screen and coordinate telephone calls from healthcare providers.
• Assist with maintaining and updating of all provider addresses and phone numbers.
• Receive incoming correspondence and review/forward to appropriate staff.
• Daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/post operative instructions.
• Prepare reports and forms as directed by licensed staff and in accordance with established policies.
• Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization.
• Provide excellent customer service to all internal and external customers.
• Complete daily procedure log and other tasks as assigned by management.

JOB REQUIREMENTS

• Education: High School Diploma, Associate Degree and/or certificate program preferred.
• Training and experience: Preferred three years of medical clinic administrative or medical scheduling experience preferred. Internet, email, MS Office and data entry skills required. Unless otherwise indicated, one year of current experience within the last three years in a comparable job classification required.
• Educated on and compliant with HIPAA regulations; maintains strict confidentiality of patient and client information.
• Ability to pass state/federal background security check and work in state/federal correctional institution.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Ability to read, write and effectively communicate in English.
• Ability to understand medical/surgical terminology.
• Health Requirements- In good health and able to work without restrictions as evidenced by Health Statement.

Bilingual required