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SalaryOverview:
If you are looking to positively impact the lives of patients, we want you to join our team. We have Immunotherapy Manufacturing Facilities located in Seal Beach, CA and Union City, GA. A sizeable Research & Development group based out of Seattle, WA, and a highly skilled Commercial team countrywide.
Who we are.
Dendreon is making the battle against cancer personal. Our flagship product PROVENGE® (sipuleucel-T), was the first FDA approved immunotherapy for the treatment of metastatic castrate resistant prostate cancer and is made from the patient's own immune cells.
If you are looking to positively impact the lives of patients, we want you to join our team. We have Immunotherapy Manufacturing Facilities located in Seal Beach, CA and Union City, GA. A sizeable Research & Development group based out of Seattle, WA, and a highly skilled Commercial team countrywide.
Core Values:
- PutPatients First. Every day is a new opportunity to improve the lives of patients living with cancer
- Act with Integrity. Be honest, transparent, and committed to doing what’s right in every situation.
- Build Trust. Building trust takes time. Engage teammates, be candid and transparent. Over communicate and seek feedback.
- Raise the Bar. Harness continuous improvement, foster innovation and elevate our people.
- Drive Results. Be accountable and execute – we win together when everyone performs.
Your Role:
Dendreon Patient Operations manages the creation of the production plan and execution of arm-to-arm activities, including but not limited to enrollment intake, production management, demand planning, logistics analysis, scheduling, and real-time product monitoring supporting a comprehensive Provenge supply chain.
The primary focus of this position is to schedule and monitor patients treatment schedules according to the care providers preferences in a diverse call center environment while providing an exceptional customer experience throughout the entire process.
Responsibilities: Your Work:
- Create and maintain patient treatment schedules within the process constraints
- Makes informed, methodical decisions throughout a very complex process
- Obtains understanding of customer schedule preferences, and develops and implements methods to meet or exceed expectations
- Monitors and adjusts production activities required to support the logistics and manufacture of patient treatment schedules
- Input and maintain data related to patient treatments schedules within Dendreon’s proprietary scheduling system and CRM
- Supports cross-functional activities such as Logistics, Enrollment intake and Order Management tasks
- Supports Patient Assistance Programs such as lodging and transportation
- Liaise with internal and external partners to identify, anticipate and resolve issues in a timely manner
- Provides excellent customer service while meeting specific quality expectations
- Mentor and train internal partners for growth opportunities
- Recommend opportunities for process improvement; lead the development and implementation of supporting projects
- Manage high volume calls and e-mails in a professional and timely manner
- Develop collaborative working relationships, be a valued team contributor, and model Dendreon’ s corporate values
- Bachelor’s degree or equivalent experience
- 1-2 years related experience in production planning or scheduling within the healthcare industry preferred
- Outstanding customer service skills and written and verbal communications skills
- Strong analytical and problem solving skills
- Ability to multi-task and make decisions in a fast-paced, high-volume environment
- Accuracy, thoroughness and attention to detail
- Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
- Ability to learn and retain procedure, policy and system information
- Excellent attendance and punctuality
- Strong computer skills
Working Conditions and Physical Requirements:
- Ability to sit or stand for extended periods of time
- Finger dexterity sufficient to use a computer and to complete paperwork activities
- Vision sufficient to use a computer, to read written materials and to complete paperwork activities;
- Hearing sufficient to communicate with individuals by telephone and in person
- May be required to work alternate shifts
- Job is performed in an office environment
