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SalaryWorking with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The Position:
The Manager, North American Operations, Scheduling & Cell Logistics (SCLT) will be responsible for managing a high-functioning team of North American Operations Specialists, who will serve as the primary points of contact for our manufacturing and logistics partners, both internally and externally, in order to manage and mitigate patient scheduling issues in real-time. The Manager will ensure that their team is trained and supported in order to operate at an exceptional level. This person must maintain strong relationships with partners across the commercial franchise, the manufacturing and supply chain organizations, and other partner teams to ensure best-in-class customer service is delivered to our patient treatment centers around the world.
Position is office-based with in-office attendance required a minimum of 60% of the time. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function.
Weekend and holiday on-call support is required as assigned.
Domestic and international travel is possible, but will not exceed 10%.
Education and Experience:
Bachelor’s degree or equivalent work experience
5+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
Experience working in a regulated environment (cGMP/FDA) is required
Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
Responsibilities:
Hire, train, develop, and manage a team of 5-10 Operations Specialists
Influence day-to-day operations through a strong sense of leadership and manage first level escalations, including urgent escalations and business continuity events, and exceptions processes, such as product return or product replacements
Act as a key contact on behalf of SCLT with all internal and external Cell Therapy Manufacturing Sites and Couriers located in North America
Accountable for team performance and Key Performance Indicators (KPIs)
Maintain a positive, inclusive and professional team atmosphere
Manage given resources and identify resources needs
Lead and manage regional and cross-functional projects
Ensure direct reports properly trained and are aligned with SCLT strategy
Communicate issues and resolutions with management and key internal and external stakeholders
Analyze trends and develop action plans from feedback, operational metrics, and KPIs
Manage team goals and align them with SCLT strategy
Provide weekly updates on team projects and goals
Provide input into goals and plans to deliver on SCLT strategy
Manage relationships with regional partners as assigned
Act as SME on global projects as assigned
Lead at least one cross-region working group
Knowledge, Skills, and Abilities:
Highly self-motivated, self-aware, and professional
Excellent communication (written and verbal) and presentation skills
Able to lead a team of professionals directly and indirectly
Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation
Flexibility in responding to changing business needs
Eager to work with teams from other regions and cultures
Strong sense of ownership and accountability
Able to work independently and in groups
#LI-Hybrid
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.
