Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)

Monday-Friday / 830 am to 5pm / Day Shift

Hybrid Work Schedule After Probationary Period: Remote & In-Office Days

Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume Call Center environment preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.