Scheduling Coordinator - Beverly Hills OHNS Clinic

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. . Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.
The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case. The Scheduling Coordinator will also be responsible to answers patient phone calls, verify insurance benefits, prepare charts for clinic and provides clerical functions for the Beverly Hills Clinic. Must work with any and every physician in the Beverly Hills Clinic. Other duties as assigned.

Essential Duties:

• 1. Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner Greets patients in a courteous and professional manner.
• 2. Adheres to protect patient confidentiality.
• 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer systems, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
• 4. Schedules patient appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, procedures and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols.
• 5. Understands the protocols for scheduling patients and gives proper patient instructions.
• 6. Notifies patient of upcoming appointments in a timely manner.
• 7. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. Communicates all changes with patient and case information to all involved personnel.
• 8. Has thorough understanding and expertise in the use of computer systems, e.g. Cerner and GE Centricity Business. Demonstrates accuracy and thoroughness in entering information into computer systems
• 9. Works with various hospital personnel to resolve issues and accommodate patient.
• 10. Preps charts for appointments. Knowledge of proper chart format.
• 11. Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, self-pay or prior account balances. This includes collection of payment.
• 12. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol.
• 13. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• 14. Ability to work independently and in a team setting to accomplish duties in a timely manner.
• 15. Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.
• 16. Performs other duties as assigned.

Required Qualifications:

• High school or equivalent

• 2 years Experience in a health care setting
• Prior experience in a clerical, administrative, and/or receptionist role.

• Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Must be comfortable with computers and medical terminology.
• In depth knowledge of all insurance types.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $20.80 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.