Scheduling Coordinator

Are you passionate about delivering exceptional customer service and looking for an exciting opportunity to grow your career in healthcare? Texas Dermatology, a rapidly expanding multi-specialty clinic specializing in Dermatology, Pediatric Dermatology, Plastic Surgery, and Mohs, is seeking a Scheduling Patient Care Coordinator to join our team. With 19 providers and 5 locations, we are dedicated to providing top-notch medical and cosmetic dermatology services for families in San Antonio, Kenedy, New Braunfels, and other Texas regions, as well as Med Spa treatments for both men and women.

At Texas Dermatology, we believe that a positive work environment and a supportive culture are vital to our success. We are committed to fostering our employees' growth and development and offer professional advancement opportunities, competitive pay, benefits, and perks to support their work-life balance.

If you are a detail-oriented individual with excellent communication skills and customer service experience, we encourage you to apply for this exciting entry-level opportunity at Texas Dermatology. Join us in our mission to provide the highest quality of medical and cosmetic dermatology services to families in Texas and become part of a team that values and supports its employees.

JOB DESCRIPTION

Position Title: Scheduling Patient Care Coordinator
Reports to: Scheduling Manager

POSITION PURPOSE

Responsible for successfully managing large amounts of inbound calls regarding patient care in a prompt and courteous manner. Resolves patients’ questions and problems regarding their healthcare.

DUTIES & RESPONSIBILITIES

TELEPHONES

• Triage patient phone calls
• Return patient calls & emails
• Enter demographic information
• Verify existing patient information

SCHEDULING APPOINTMENTS

• Enter demographic information
• Verify existing patient information
• At the time of scheduling, explain practice financial policy to patient.
• Record patient insurance company, ID #, and phone number

REFERRALS

• Referrals are received via leading reach & fax
• As referrals are received, they should be categorized by insurance type
• Referrals should be entered and called throughout the workday

EMAILS

• Return patient emails promptly
• Follow HIPAA policy when emailing patients

OTHER

• Treat all patients and other staff members with respect, be polite and professional, and keep patients informed of any delays in being seen.
• Always maintains patient privacy.
• Assists in the training of new employees.
• Additional duties as assigned by the practice manager or the physician(s).
• This job description is subject to change as the needs of the practice change.

PHYSICAL/MENTAL DEMANDS: Finger dexterity using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. Talking especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. Able to hear average or normal conversations and receive ordinary information. Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery. Sedentary work; siting most of the time. Exerts up to 10lbs. of force occasionally. Must be able to handle stressful situations. Must possess mental acuity for attention to accuracy and detail.

This description is intended to provide only basic guidelines for meeting job requirements

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Dermatology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person