Scheduling Coordinator

At Muir Home Health, we believe that home healthcare is more than just a service – it’s a commitment to enhancing the quality of life of every individual we serve. Nestled in the heart of the vibrant East Bay area of California, we are on a mission to revolutionize the way home health is perceived and delivered.

Muir Home Health is growing and looking for an experienced and compassionate Scheduling Coordinator to join our team! As a Scheduling Coordinator with Muir Home Health, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits.

BENEFITS

• Competitive compensation
• Health, dental, vision, life, and disability insurance
• 401(k) plan with generous company match
• Critical illness benefit
• Paid time off
• Employee assistance program

JOB SUMMARY

The Scheduling Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of the Home Health Agency. This position also requires establishing and maintaining positive relationships with internal staff, clinical field employees, contract staff, patients/families, and referral sources, responding to staff requests/concerns, and maintaining information to assist in the coordination of patient services and staff availability.

DUTIES AND RESPSONSIBILITY

• Serve as the primary and secondary responder to all inbound phone calls.
• Maintain information involving current staff and contract staff demographic information, skill sets, availability and productivity levels.
• Assist the Intake department by supplying staffing solutions to new patient referrals.
• Accurately complete all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests.
• Support clinical leadership by maintaining the proper daily workflow of tasks.
• Communicate effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.
• Demonstrate commitment, professional growth, and competency.
• Provide insight to identify needs for additional staff.
• Maintain comprehensive working knowledge of contractual staff relationships.
• Serve as an administrative support resource for all clinical and marketing staff.
• Ensure compliance with all state, federal & Medicare regulatory requirements.

JOB REQUIREMENTS

• 2+ years of scheduling experience in a health care setting, home health experience preferred
• 2+ years of EMR system experience, Home Care Home Base experience preferred
• Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.
• Establishes productive organizational skills and habits.
• Provides excellent customer service skills.
• Strong team skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to multi-task in a fast paced office environment.

WHY MUIR HOME HEALTH?

Muir Home Health is part of the Cornerstone Group with about 75 home health and hospice agencies throughout the country. While we are part of a large family, we operate as a local team. We understand we are nothing without great employees! It is through our team’s dedication to deliver life changing service that we become the “provider of choice” in the community that we serve. Join a culture of high performers who are on a mission to create the best Home Health agency in the East Bay!

What makes us unique? At Muir Home Health, we foster an environment where clinicians and staff members have an unprecedented level of freedom to create and implement the programs that will best serve their patients and communities. We operate with the Core Values of CAPLICO in mind:

• Celebration
• Accountability
• Passion for Learning
• Love One Another
• Intelligent Risk Taking
• Customer Second
• Ownership

We’d love to meet with you if you are passionate about giving exceptional patient care and creating the best Home Health agency in the East Bay!

Muir Home Health is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Healthcare Scheduling: 2 years (Preferred)
• EMR systems: 2 years (Preferred)

Ability to Relocate:

• Concord, CA: Relocate before starting work (Required)

Work Location: In person