Scheduling Coordinator

At McGraw Hill School we create best-in-class education solutions that are used by millions of students and educators every day. With that comes the unique opportunity to impact lives across the US and experience first-hand the difference your hard work makes. We do this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

Successfully meet the day-to-day responsibilities, duties, accountabilities, and performance results as a Scheduling Coordinator. Scheduling Coordinators primary responsibility is scheduling professional development events, territory management and actively coordinating our customers’ [internal/external] requirements pertaining to the implementation and on-going around Achieve3000 & McGraw Hill products & services. The Scheduling Coordinator will have achieved the required technical & product certifications and maintain them on an on-going basis. This is a remote position, but central or pacific time zones are preferred.

What you will be doing:

Take a lead role in management of scheduling of Professional Development activities associated with the initial preparation, scheduling, updating, delivery, and execution of the following activities:

• Schedule professional development events, territory management, and actively coordinating our customers’ [internal/external] requirements pertaining to the implementation around Achieve3000 & McGraw Hill products & services.
• Work closely with external customer and internal team (PSMs, RVPs, Sales, & other Scheduling Coordinators) in the following functions: urgency/priority plans for remaining PD, pre-sales/post training support, and updating CRM documentations.
• Work directly and cooperatively with our various departments to ensure quality Professional Development sessions are scheduled in coordination with our current scheduling policies.
• Schedule and attend team meetings cross functionally to create an action plan from deliverables call with targeted outreach. Communicate action plan post meeting to appropriate team members (PSM, RVP/VP, and Advocacy) and complete in timely manner.
• Have the ability to effectively deal with a variety of customer situations; pre/post scheduling & monitoring activities, adverse situations, consult client on appropriate professional development offerings, maintaining updated customer profile information in CRM and with Professional Service Managers/Regional Vice President team.
• Accurately and timely document, update, and complete all assigned tasks associated with the support and administration activities within your assigned customer base, territory and request from co-workers. For example, documentation and tracking of all customer outreach.
• Proactively establish, participate, and maintain a working relationship with sales, Professional Service Managers, Regional Vice Presidents’, sales operations, and support representatives in efforts to drive excellent client experience and improve customer satisfaction. This includes but is not limited to assisting with pre-sale support activities, on-site sales/implementation calls, post-sale activities and performing follow-up client communications.
• Potential travel 1-2 times per year for organized company events.

We are looking for someone with:

• BA/BS degree or equivalent work experience
• Strong administrative skills with the ability to identify and complete all required administrative and job-related duties. Must have the ability to pay attention to detail, manage administrative tasks, and problem solve independently in fast paced environment.
• Excellent project management skills, oral and written communication skills, organizational skills, and ability to manage multiple tasks at the same time.
• Must have the ability to effectively present information before our customers, management, and employees of organization.
• Ability to write and submit routine reports, project updates & correspondence in a timely, responsive, and accurate account.
• Experience providing excellent customer service while maintaining records and accurate documentation of business information.
• Proven ability to collaborate and work efficiently in a team environment with shared responsibilities.
• Ability to take direction, be coached and mentored.
• Ability to quickly learn and be comfortable working in multiple databases.
• Intermediate proficiency with Microsoft Word, Outlook, Microsoft Teams/Slack, Zoom, and SharePoint.

Preferred qualifications and skills:

• 1+ years CRM or Salesforce experience
• 1-3 years of work experience in K-12 education space and/or scheduling experience
• Preference for Central or Pacific Time Zone

The pay range for this position is between $45,000 - $50,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered.