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Form of workJob Description
With a rapidly expanding practice; the first impression and continued experience of our patients are paramount to further success. We know that how we communicate with our patients sets the tone for the entire experience they have at Johnsonlink Orthodontics. We are looking for someone to serve as a full-service liaison for any inquiry from our patients. The front office coordinator interacts with patients to deliver information in answer to general customer inquiries. Their main goal is to enhance the patient experience through their telephone and office interaction offering a high level of service and great solutions.
Responsibilities:
- Johnsonlink Associate handles inbound and outbound calls.
- Manage and respond to email, fax, or patient communication program.
- Scheduling, rescheduling, or confirming appointments for patients.
- Process payments and answer general financial inquiries.
- Resolving patient support issues and providing proper solutions that leave the patient happy when they have called in.
- Working to save canceled start appointments, utilizing sales scripting training, with a goal of 100% appointment retention.
You are a great fit if you:
- Are a positive person, articulate with excellent communication skills.
- Have contagious enthusiasm, unmatched professionalism, and an innate passion for creating a superior patient experience.
- Are meticulous in your work, self-disciplined and self-motivated.
- Continuously seek new opportunities to add value and grow.
- Thrive in a small group environment.
- Are able to adapt and juggle multiple tasks while remaining calm and collected.
Qualifications:
- High school diploma or GED.
- Previous customer service.
- Experience in dental/medical field
- Comprehensive computer skills required.
- Desire to work closely with patients.
- Compensation based on skill and experience.
- Job Type: Full-time.
- Must provide three professional refences
