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SalaryDo you have expertise in Salesforce Automation? Are you inspired to work in a highly innovative organisation solving difficult problems? Are you passionate about leveraging technology to solve human-centric problems? Would you say you are capable of multi-tasking and are result driven?
Well, this might just be the job for you!
ABOUT US
Africa has an untapped talent pool that is increasing exponentially, with a projected workforce that will exceed India and China by 2035. Fuelled by this, our mission is to create work opportunities for millions of Africa's youth and solve the world's shortage of technology talent.
Our company SAND has 450+ staff members from 48+ countries with plans to acquire several companies around the world to become a multi-billion dollar global technology services provider that employs over 100K employees across the globe.
We have 2 brands represented in our ecosystem:
- With ALX, we're cultivating the fastest-growing pool of technology talent globally, training aspiring professionals in software engineering, cloud computing, data science, and Salesforce across over 60 countries. ALX fosters a vibrant community for top tech talent, igniting transformative careers by connecting top technology talent with extraordinary opportunities for impact.
- Through Sand Technologies we support enterprises and scale-ups around the world to develop world class technology products, build great technology teams, generate more revenue, and deliver outstanding customer experience. Our clients include one of the largest cloud computing providers in the world as well as Bestseller A/S (Denmark), Create Prime (New Zealand), Stanbic Bank (Kenya), and Tamara (Dubai).
With varying levels of expertise in software development, data, cloud, machine learning, artificial intelligence, UX design, web development, etc, we provide unparalleled opportunities to technology talent worldwide while reshaping industries, disrupting traditional business models, and creating new opportunities for innovation and growth.
We do hard things!
ABOUT THE TECHNOLOGY TEAM
Companies around the world are clamoring to find talent with skills in software engineering, data science, UX/UI design, software architecture, business intelligence, cyber security, cloud computing, Internet of Things, product management, and other skills that can enable the rapidly accelerating digital transformation. The Room is solving this challenge by creating a new supply of diverse, world-class technology talent and matching this talent to global companies that need it.
Our method is simple: (i) select the best emerging talent from the world's largest pool of untapped talent: Africa (which will form 40% of the world's population by the end of this century); (ii) rapidly train this talent to meet market demands and reduce the shortage of available technology talent and (iii) build a large-scale, B2B staffing business to outsource this talent to global companies.
ABOUT THE ROLE
As the Salesforce Administrator, you will utilize your technical expertise and deep understanding of the Salesforce platform to optimize system management. Your role focuses on ensuring the efficiency and effectiveness of sales operations, providing crucial support to the sales organization. Your responsibilities primarily revolve around maintaining and optimizing Salesforce functionalities to support revenue generation through streamlined processes and automation initiatives.
PRIMARY RESPONSIBILITIES
- Develop and maintain declarative solutions in Salesforce to streamline business processes, focusing on security and scalability. This involves configuring Workflow Rules, Process Builder, Validation Rules, custom fields, page layouts, and custom objects.
- Provide ongoing support and enhancements for various applications utilized by our sales and marketing teams, such as SalesLoft, Hubspot, Zoominfo, Crunchbase and others.
- Take charge of data management tasks including data migrations and mass updates required for solution delivery.
- Act as a primary point of contact for the Sales organization and other teams utilizing Sales Cloud, including Fulfillment, Marketing, and Customer Success, addressing their escalations and inquiries.
- Collaborate in the creation and management of insightful Reports & Dashboards catering to users across different levels, from Sales Reps to top Executives.
- Offer guidance and assistance to Sales Reps and Managers regarding processes and systems.
- Work closely with counterparts in Marketing Operations and IT's Business Systems to identify business challenges and automate processes effectively.
QUALIFICATIONS
- 3-5 years of hands-on experience in Salesforce Administration.
- Preference for Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications, though not mandatory if proficiency is demonstrated through experience.
- Strong time management skills and ability to work autonomously or within a team setting.
- Experience handling large data volumes in solution design is advantageous.
- Ability to prioritize and manage requests across various levels of urgency while maintaining focus on long-term projects.
- Process-oriented mindset with the capability to comprehend complex technical solutions and communicate them effectively to stakeholders.
- Exceptional communication skills for engaging with team members throughout the project lifecycle, from requirements gathering to solution implementation and support.
- Previous experience in training Salesforce Administrators and/or end-users is desirable
Preferred Locations: USA
