Job description
Be ready to make something great when you come here. Dynamic, encouraging people and innovative, industry-defining technologies are the norm at Apple. You will work in a highly collaborative team environment with Release Manager, Technical Architects, DevOps Lead and other Salesforce Business Admins to serve as the primary system administrator for the day-to-day support, maintenance and improvement of Salesforce environments. The role requires a combination of program management, deep technical administration background, and ability to build reciprocal relationships across various teams. Of course, strong operational fundamentals and burning desire to learn and excel are expected, but you have more: Be the main point of contact for the Salesforce Customer Success team. Establish, monitor and drive action planning and execution for production org performance and health metrics Lead the security in production and full sandboxes to align with organization’s security and compliance requirements. This includes enabling and monitoring SSO and BYOK, access reviews, security settings and implement additional security measures if necessary. Explore and test new platform specific features as part of Salesforce product release upgrades Manage installation of the AppExchange apps in Production and on full SandBoxes Handle storage, system clean up and data archiving Build and maintain the technical guidelines and documentation at the platform level including metadata dictionary Assist in analysis of Salesforce license usage and cost optimization Assist DevOps in establishing business continuity planning and help in implementing system backup and recovery processes Assist DevOps in release deployment process and sandbox management Assist in troubleshooting issues related to Salesforce platform in the areas of security, performance, access and user administration especially the ones with elevated access Coordinate with the Admins and Developers and grow the Salesforce skills across the organization. Integrity is everything to you. You handle risk and manage trade-offs openly and transparently.