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SalaryWe are looking for a Salesforce Administrator who is versatile and proactive and who can be an integral part of a small tight team in a fast-paced environment that will continually improve and enhance our Salesforce platform that supports Action Behavior Centers. This individual will gather business requirements, design scalable best practice solutions, and effectively meet the demanding needs of the Salesforce projects. The ideal candidate will be able to work effectively on Lightning Platform with Sales Cloud, Marketing Cloud, Experience Cloud and Maps, and be highly proficient in configuring within the lightning platform using flow builder and other Salesforce configuration tools.
Job Responsibilities
Job Responsibilities
- Manage all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules
- Monitor data and file storage utilization and provide recommendations on how to optimize data storage
- Salesforce configuration changes, including (but not limited to): Flow, milestones, assignment rules, approval processes, custom objects, lightning record pages, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, custom metadata, mobile administration, reports and dashboards
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Create and manage Sandbox environments for development and testing
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform solutions
- Create roadmaps and set priorities, working closely with Salesforce manager and stakeholders
- Own the communication of platform changes to end users and stakeholders
- Daily user support Issues for a community of over 1000 users
- Technical and business documentation
- Management of integrated applications including but not limited to Adobe Sign, RingCentral, Hubspot, Forms Solutions, Scheduler, etc.
- Regularly evaluate new Salesforce features and third-party solutions and explain benefits and risks
Required Skills
- 3+ years of experience in Salesforce Administration
- 3+ years of experience in computer software admin/development in a company environment
- Experience in implementation and configuration of Sales, Marketing and Experience Cloud and SF Maps
- Understanding of basic triggers/Apex code and Salesforce Object Query Language (SOQL)
- 3+ years experience with data manipulation and transformation including data deduping, import (using Data Import Wizard or Data Loader), Data transfer
- DevOps/release management experience
- Experience with creating custom report types and creating simple and complex reports and dashboards (including joined reports)
Qualifications
- Bachelor’s in Computer Science, Information Systems or related field
- Salesforce Certifications (Administrator or Advanced Administrator)
- Expertise in Salesforce best practices across the platform, including third party applications
- Solid business acumen, with broad understanding of business terminology and processes
- Strong Business and Technical documentation skills
- Strong and concise communication skills, both written and verbal
- Excellent problem-solving, analytical and team-working skills
- Detail oriented in all aspects of their work
- Ability to work independently with minimal supervision
- Ability to work in a fast-paced environment with changing priorities and a high level of accuracy
- Must be able to support users in a "helpdesk-like" environment as well as in a project based one
- Experience with Data Integration of Salesforce with third party applications leveraging Salesforce open API is a plus
- Experience working in a healthcare-related organization with an understanding of HIPAA rules and guidelines is a plus
- Must be authorized to work in the United States on a full-time basis for any employer
Additional Rewards
- Generous PTO + Holiday Time Off
- Health insurance coverage + Health Savings Accounts for tax-free benefits on childcare + medical expenses
- 401k Retirement Plans with company matching
- Full benefits covered up to 90%
- Student Loan Repayment w. Employer Contributions
- Continuous training and growth opportunities
- Tuition Discounts at our ABC University Partners
