Salesforce Administrator

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."
Why Join Diasorin?
Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.
Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!
Job Scope
Administering our Sales Cloud, Service Cloud and third-party applications. The work includes user access management, issue resolution, roadmap development, application design and enhancement, systems integration, report and dashboard development. Working closely with business analysts and will engage in related activities including requirements gathering, functional analysis, process development, deployment and sustaining support.
Key Responsibilities and Duties
Administer and support Salesforce. Provide application users with technical support; Manage user and system problems through to resolution.
Manage user access and licensing adherence. Maintain user roles, permission sets, security, profiles, etc.
Manage and improve upon internal processes. Uphold workflow rules, formula fields, approval processes, customization of objects, fields, record types, page layouts and validation rules.
Develop and create customized reports and dashboards; manage and maintain email templates and triggers.
Manage the change control process including sandbox design and release management practices.
Develop and maintain visualforce, AppExchanges, Force.com pages and integrations to other third-party solutions.
Communicate technical issues and resolve problems at all levels of the organization both internally and externally.
Monitor application storage usage and archive data as necessary.
Proactively identify area of improvement and functional gaps in Salesforce.com.
System integration and maintenance.
Day to day support requests.
Analyze and document processes, write procedures and/or policies.
Work and deliver under tight and ever-changing deadlines.
Other duties as assigned.
Education, Experience, and Qualifications
Bachelor's Degree or more than 4 years related experience and/or training
experience as a Salesforce Administrator.
experience creating reports and dashboards.
Experience managing installed packages including installation, upgrade and uninstall.
Experience in Sales and Service clouds preferred, Marketing cloud nice to have.
Thorough understanding of Customer Relationship Management (CRM) systems and processes, preferably in a medical device setting.
Experience within an ERP integrated environment preferred, ERP experience nice to have.
Proven record of customer focused, high energy delivery in a fast-paced environment.
Project management experience, both supporting and leading.
Third party applications experience such as ServiceMax and Apttus nice to have.
Ability to work independently, as well as part of a team.
Excellent written, oral and interpersonal skills.
What we offer
Receive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at hrtalent@diasorin.com or 1-800-328-1482 to request an accommodation.
The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.