Sales/Customer Care Associate

Sales/Customer Care Associate
About Fly Me Flag:

Fly Me Flag doesn’t just sell flags and install flagpoles, we help customers show pride and celebrate beliefs. From custom flags and banners to ceremonial multi-pole installations, Fly Me Flag’s expert attention to detail takes the guesswork out of reaching flagpole perfection.

We’re a unique business seeking a unique professional to join our team as a Customer Care Associate. This position involves a mix of customer service, sales, and retail management in a busy store environment. Our customers deserve the best; the ideal candidate is hyper-organized and sales-focused with an optimistic attitude and fun personality. Is this you? Take pride in what you do - let it fly!

Customer Care Associate Responsibilities:

• providing exceptional service and memorable customer care
• understanding and sharing Fly Me Flag’s products and services
• communicating effectively with customers via telephone, email, and in-person
• delivering prompt and professional customer sales transactions
• monitoring and following up on all customer orders
• processing and preparing website and phone orders for shipment
• processing incoming mail and product deliveries
• replenishing retail inventory to maintain proper levels
• building and updating customer database by capturing contact information
• working to resolve customer/vendor issues or complaints
• ensuring retail and storage areas are kept clean and organized
• supporting day-to-day operations and general business administration

Customer Care Associate Qualifications:

• Superb verbal and written communication skills
• Excellent time management skills, ability to multi-task and manage complicated transactions
• Strong organizational, planning, and problem-solving skills
• Ability to initiate and complete tasks independently
• Proficiency with email, internet, and common software programs (Outlook, Excel, QuickBooks)
• Must have 2+ years of Sales/Customer service experience
• High school degree required; additional professional qualifications preferred

Customer Care Associate Benefits:

• Work in our beautiful new store location renovated in 2019!
• Regular store hours: 8am-5pm (Mon-Fri) & 9am-1pm (Saturday)
• No evenings, no Sundays, and rotating Saturdays
• Paid holidays
• Personal paid time off
• Employee discount
• 401k with company match

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Work Location: In person