Retail Sales Associate/Customer Service

We are considered to be one of the premier shoe retailers in the United States and we would love to have you join The Heel Team.

Mission Statement

Through investment in our employees, we are committed to providing a world renowned customer experience that delivers beyond expectations. Our unmatched service, quality, and selection will help our customers live an active and fulfilling life.

Overview

The Footwear Sales associate will be responsible for setting the energy level on the sales floor by actively seeking out customers in our store, greeting them in an upbeat and professional manner and delivering our mission statement. We are looking for motivated, sales driven, individuals who have an exceptional work ethic and a desire to build a career in Retail Sales. This position reports directly to the Management Team, including the President/Owner.

The Essentials:

• Greet all customers on the sales floor with courtesy and a smile
• Grow personal sales by striving to meet sales metrics and following The Heel Shoe Fitters training guide standards to deliver a above and beyond customer experience
• Engage in conversations with customers and assist them in making buying decisions
• Ability to overcome customer objections and suggest solutions
• Demonstrate a passion for products in our store - work with top brands such as Brooks, Birkenstock, UGG and many more!
• Maintain a professional appearance on the sales floor
• Ability to multitask as well as work in a fast paced environment
• Ability to read and comprehend simple instructions, short correspondence and memos
• Demonstrates strong communication, organization, attention to detail, and problem-solving skills
• Ability to receive and understand coaching, showing improvement when necessary
• Assist in all other assigned duties
• Must be willing to help with freight/stocking when needed
• Ability to locate product within the warehouse and retrieve products from heights of greater than 6ft
• Ability to lift and carry 25-50 pounds

Customer Service

• Deliver on our mission by genuinely and consistently treating our customers, co-workers and business partners like they are the most important person-including eye contact, a smile and a genuine "Thank You".

Culture

• Approach daily tasks, projects and follow-up communication with energy and a sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and The Heel Shoe Fitters
• Arrive at work 10 minutes prior to the start of your shift, and be prepared for your scheduled shift

Teach-ability

• Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment

Shift Availability

Full Time Position

• Ability to work 35-41 hours per week
• Monday-Wednesday between 8am-5:30pm
• Thursday-Friday between 8am-7:30pm
• Saturday between 8am-5pm
• Expectation of working 3 Saturdays per month

Part Time Position

• Ability to work 22-26 hours per week
• Schedule determined based on availability
• Expectation of working 3 Saturdays per month

Job Types: Full-time, Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person