Customer Sales Correspondent

COMPETENCIES:(i.e., to be defined in terms of required education, training, skills, and/or experience)

• Associate's degree and two or more years of related work experience in sales, customer service or manufacturing support; or an equivalent level of education and experience
• Demonstrate:
  • Strong interpersonal, organizational, customer service and communication skills
  • Customer-focused attitude
  • Strong computer skills including Microsoft Word, Excel and Access
  • Sense of urgency about completing tasks, responding to customers both internal and external; solving issues in a friendly and effective manner
  • Understanding of prioritizing tasks

Additional Skills:

• Knowledge and/or experience of aluminum industry a plus
• Knowledge and experience with SAGE accounting software

Expectations:

• Willing to accept responsibility to solve problems
• High degree of confidentiality

Primary Responsibilities:

• Assist with incoming phone calls and visitors.
• Enter sales orders in SAGE 50, Access and Excel software.
• Create and print shop paper for each order.
• Acknowledge completed sales orders.
• Handle change orders, remakes and order cancellations.
• Generate customer open orders report (COOR's) weekly.
• Updates and performs maintenance of information in Sage and Access to comply with established standards.
• Back up Responsibilities: Invoicing, REV1
• Handle customer complaints in a professional manner.
• Compiles information and prepares various reports including:
  • Bookings Report
  • New Parts
  • New Customers
  • Spot Business Summary
  • PPI reporting
  • Aluminum Association Monthly and Quarterly Reports
  • Orders Metric
• Processes changes and updates to shop paper routings, slab exception list, pallet information, West Virginia shop paper, etc.
• End-of-month (EOM) and End-of-year (EOY) reconciliations & tasks.

• Maintain processes and procedures as defined per ISO.

• Miscellaneous duties as assigned by the Vice President of Sales

ORGANIZATIONAL RELATIONSHIPS:(i.e., optional - primary contacts/interfaces internally and externally)

• Vice President of Sales
• Director of Mill Operations
• Production Supervisors
• Shipping personnel
• Master Scheduler
• Purchasing Manager
• Represent the company with integrity and a professional image.
• Interface internally with other employees and be a team player.