Customer Service And Inside Sales Rep

About Us:
BW Papersystems, part of Barry-Wehmiller, combines extremely strong brands, innovative technologies and long-standing global experience in the corrugating and finishing, sheeting and packaging, and stationery, book-binding and security-documents industries. BW Papersystems brings together 11 brands-BW Bielomatik (BWB), BWP Zerand, Curioni, JAG SYNCHRO, K&H Machinery Co. Ltd., Kugler-Womako, MarquipWardUnited (MWU), SHM, VortX, WillPemcoBielomatik (WPB) and Wrapmatic-that synthesize manufacturing in the paper process industries. We offer market-leading technology for full corrugators in a variety of configurations, rugged rotary die cutters and flexo folder gluers, as well as starch-mixing systems. Customers rely on us for folio-size, cut-size and digital-size sheeting and packaging of paper, board and other materials. In addition, BW Papersystems' portfolio includes stationery, passport production and specialized paper-converting applications, as well as book-on-demand binding lines, digital print finishing and RFID processing technology.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
As a Customer Service / Sales Representative at BW Papersystems, you will play a pivotal role in delivering diversified sales and Customer Service support. Your responsibilities encompass building and nurturing customer relationships, selling manufacturing products and services, and ensuring overall customer satisfaction through technical expertise and exceptional service.
Key Responsibilities:

• Provide prompt responses to incoming inquiries, offering light mechanical support by addressing questions related to machine features and functions.
• Read drawings and identify various mechanical/ industrial parts.
• Collaborate with cross-functional teams to resolve technical and logistical issues, recommending effective solutions to enhance customer experiences.
• Actively engage in sales activities, advising customers on product substitutions, upgrades, modifications, and identical replacement parts.
• Initiate outbound sales calls using prepared scripts and tailored questions to potential clients.
• Generate quotes, maintain correspondence, provide order status updates, and complete quotes upon receipt of purchase orders.
• Coordinate sales efforts in alignment with marketing and other departments.
• Participate in the return process, identifying root causes, or directing cases to the appropriate team when necessary.
• Identify new market opportunities, product enhancements, and adjacent-service potentials.
• Fulfill other duties as assigned to contribute to the success of the team and organization.

Experience and Education Requirements:

• High school diploma or equivalent required
• 3+ years of customer serve experience preferred
• Mechanical / Industrial knowledge preferred
• Strong organizational skills required
• Ability to read blueprints a plus

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Papersystems