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Form of work
SalaryJoin our dynamic team as we seek enthusiastic individuals with exceptional Customer Service skills for exciting opportunities in the car rental industry! Become an integral part of a welcoming team committed to delivering outstanding customer experiences.
As a Sales & Customer Service Representative, your main focus will be catering to the diverse needs of our customers seeking rental services at our Madison airport location. You will be responsible for renting our cars and promoting our products and services. This includes processing contracts, listening to and identifying customer need and effectively up selling our offerings and services to enhance their travel experience while providing excellent Customer Service.
Responsibilities
- Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process
- Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business
- Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience
- Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions
- Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have
Benefits:
- Competitive compensation between $45,000-$60,000+ annually (base +commission) for full time employee
- Uncapped earning & growth potential. Top performers earning $30 or more per hour (base + commission)
- Pay differential for nights and weekends
- Paid time off (PTO) for eligible full- and part-time employees
- Holiday Pay
- Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
- 401(k) retirement plan with generous company match
- Paid training for professional development
- Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
- Access to employee assistance program
- Free parking
About us:
Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a prominent player in the car rental industry encompassing Avis, Budget and Budget Truck brands. With over 60 years of expertise and locations throughout Wisconsin, we prioritize exceeding customer’s expectations to deliver exceptional experiences. Our customer-focused approach has gained us a loyal following because we genuinely care about our customers.
Our organizational culture is unparalleled, treating employees as valuable members of the Midwestern Wheels family. Join a collaborative work environment that values respect, offers training and professional growth, and recognized and rewards outstanding contributions.
Requirements:- Previous sales experience is beneficial but not required
- Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting
- Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management
- Basic computer proficiency, including the ability to use email and reservation software
- Strong problem-solving and conflict resolution skills
- Minimum age of 18 and a valid driver's license with a good driving record
