Sales Coordinator

Are you interested in a rewarding, life-long career?

At North Point Hospitality, we believe that an essential function of our success is our associates. Any company can offer you a job, but North Point proposes a gratifying career as distinct as our reputation. Through experience, training and strategic career development, our employees are inspired to achieve their goals while positively impacting the lives of our guests. At North Point Hospitality you’ll find a nurturing culture, dedicated support, comprehensive benefits and ample opportunities for personal and professional development.

SUMMARY:

As part of our team, the Sales Coordinator coordinates and administers sales promotions, assists in researching and evaluating sales opportunities; works closely with Sales Managers, clients, other departments, and outside vendors as needed to meet guest needs and ensure an excellent client experience.

Essential Functions:

• Handles a high volume of customer inquiries while ensuring each guest feels taken care of in a professional and friendly manner.

• Works with clients and vendors to validate and organize invoices, charge postings and payments.

• Communicates with groups regularly to ensure deadlines are met and the cancellation policy is understood.

• Provides a warm welcome to groups and acts as the main point of contact; coordinates VIP deliveries and organize welcome reception as appropriate.

• Reserves and confirms rooms, meeting space, and banquet space when necessary.
• Coordinates all aspects of guest experiences including confirming guest reservations, communicating with other departments to meet guest service requests.

Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications and Skills:

• Bachelor's degree preferred.
• 1+ years’ experience in a similar role, office environment.
• Preferred hotel experience, preferably with a Marriott or Hilton Brand.
• High level of verbal and written communication skills.
• Customer service orientation with a friendly and outgoing personality.
• Computer skills.
• Organizational skills.
• Attention to detail.
• Strong problem-solving skills and the ability to handle challenging situations calmly and effectively.
• Ability to work well within a team.

Work Environment:

Professional work environment requiring business casual dress; frequent interactions with guests/clients. May require standing or sitting for extended periods; work on a computer monitor and use of basic office equipment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift or transfer office products and supplies, up to 10 pounds.

Core Competencies: All North Point Hospitality employees are expected to exhibit the following behaviors in performing their job duties:

• Professionalism

• Ability to delight guests by anticipating needs and responding in a friendly, helpful manner

• Consistently caring and respectful attitude toward internal and external customers

• Act as gracious host to all guests

Benefits:

• Employer subsidized medical insurance plans
• Vision & Dental
• Vacation / Holiday pay
• 401k and Roth Retirement Savings programs
• Employee Wellness Program
• Free access to financial education platform
• Employer-paid Accidental Death and Dismemberment Insurance
• Travel discounts on room rates and food/beverage purchases through the hotel brand
• Flexible Spending Account
• Group Life Insurance for spouse and/or children
• Critical Illness Coverage
• Short Term Disability Insurance

About North Point Hospitality Group:

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 29 hotels from the ground up with a total investment over $540 million. The company currently owns and operates 8 hotels in the southeast, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.