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Form of workJob Description
Renewal Operations Specialist
Pay Rate: $40/hr
Bay Area Preferred-Open to Remote
Must work PST Business Hours 8-5pm PST
Length of Assignment: 2/2/24-5/31/24
Return for a 4 Month Period in August, 2024
Weekly Pay and Benefits!
Our client, a leader in digital analytics, is looking for a Success and Renewals Specialist to join their family!As a Renewal Operations Specialist, you will be part of a team that has been created in order to build, define, and own a scaled renewals and success model.The Renewal Operations Specialist is a critical partner to optimize the efficiency of the field organization, enable on-time renewals and drive a stronger Effective Renewal Rate.Specifically, the Renewal Operations Specialist will support Sales in the renewal motion, execute the renewal with the customer in partnership with the Seller, and drive process and systems improvements to create a more efficient renewal motion at scale.
Job Duties:
Renewal opportunity management:
Collaborate with sellers on the renewal strategy for the account.
Coordinate renewal entitlements, quotes, quote accuracy, approvals based on direction from the Seller.
Support sellers in the customer engagement of a renewal, leveraging our renewal plays as guidelines on renewals.
Ensure renewal paper process is correct and completely executed on assigned renewals.
Auto renewal workflow:
Manage the auto renewal process and workflow for renewals designated as auto renewal.
Partner with AEs to ensure customer contacts are correct, quotes are correct, trigger workflows.
Manage customer engagement in partnership with sellers to complete auto renewal transactions.
Renewals SME:
Act as the renewals SME, how best to proactively manage Renewals.
Drive a more efficient renewal motion, including process, systems, reporting & data improvements.
Develop renewal playbooks to execute across renewals.
Support field enablement on renewal best practices.
Cross-team collaboration: Proactively establish and maintain effective working relationships with all support and sales teams, as well as client base accounts.
Customer Management: Resolve basic issues and inquiries related to renewal contracts in a timely manner. Questions may be related to payment terms, deadlines, MSAs, etc.
Renewal Policy Compliance and Process Management: Collaborate with relevant parties to ensure adherence to renewals policies and procedures - Ability to manage weekly run-rate support to ensure timely customer reviews and contract renewals
Requirements:
Operations or Customer experience - 2-3 years in Renewals, Sales Operations, Revenue/Business Operations, Customer Success, Sales Development or other customer facing or operation role.
Collaboration & Communication - Strong collaboration and communication skills, adept at communication with field teams, Sellers and Customers in professional manner.
Bias for execution and drives results - Pushes self and others to achieve challenging goals and shows a strong drive to follow through with and complete what was started
Strong sense of ownership and accountability - takes responsibility and ownership for organizational, team, and personal commitments - holds others accountable for results of assigned responsibilities
Bachelor's degree (or higher or equivalent military experience) preferred
TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.
