Receptionist/Office Assistant

Window Depot USA of Richmond is a family owned and operated home improvement contractor specializing in replacement windows, patio and entry doors, vinyl siding and interior window fashions. We are seeking an outgoing, customer service-oriented person to provide an excellent first impression to anyone shopping for new windows, siding, doors or blinds for their home.

It all starts with you. The person in this position is usually the first person that a potential customer encounters when calling or visiting our showroom. Window Depot has one of the strongest reputations in Central Virginia and we rely on the Receptionist/Office Assistant to help ensure excellent customer satisfaction throughout the home improvement process.

Duties and responsibilities of the position include:

• Greet customers entering our showroom and calling our office; answer questions and provide information necessary to schedule an in-home consultation with a sales consultant.
• Make appointment confirmation calls, and follow-up with customers after sales appointments and installations to ensure complete customer satisfaction.
• Process sales and payment transactions by entering information in QuickBooks, updating the customer relationship management system, and entering order specifications into multiple manufacturer order management systems.
• Scan and file documents; prepare and deliver daily deposits to the bank; perform other administrative duties as necessary.
• Coordinate with Sales, Production, Installation, Administration and Management teams in Richmond and Charlottesville to help ensure complete customer satisfaction.
• Keep office supplies and sales literature fully stocked.
• Maintain the appearance of the Showroom by performing basic cleaning duties such as dusting and cleaning product displays.

Qualifications and skills we are looking for:

• Positive and outgoing personality.
• Excellent communication skills - written, verbal and listening.
• Excellent phone and email etiquette, and the ability to communicate in a professional manner.
• Strong organizational skills with ability to prioritize tasks and meet deadlines.
• Excellent follow up skills.
• Strong customer service skills.
• High attention to detail.
• Ability to get along with coworkers and act as a team player.
• Proficient in MS Office Suite – primarily Outlook, Excel, and Word.
• Experience with QuickBooks Online or other accounting software.
• Responsible and reliable.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Office Administrative: 2 years (Preferred)

Ability to Relocate:

• Henrico, VA 23294: Relocate before starting work (Required)

Work Location: In person