Receptionist/Front Desk

Job Duties and Responsibilities

• An integral member of the service team by supporting the daily operations for all contracted
• Support the Field Implementation Managers with the implementation of new customer accounts
• Assists with onboarding new team members and cross training peers
• Assists with the development of Site Procedure Guides and sharing best practices throughout
• Routinely inspects Site Procedures Guide for accuracy and compliance
• Knowledgeable of all contracted services within assigned customer accounts
• Performs daily visual inspection of site services and customer compliancy to safety.
• Provide feedback on site experience via survey tool or any other forms to help improve the
• May require “standing in” for absences or vacations of the onsite resources, that may also include
• Provides, executes, and supports all aspects of services, which entails traveling to and from
• Creates and maintains a customer-focused environment
• Responsible for customer satisfaction by engaging end-user feedback.
• Responsible for escalating customer issue to ESM/AOM and support the resolution to
• Communicates effectively and responds quickly to customer and end user communication
• Collects data and is knowledgeable of the tools and methods used for the completion of the
• Performs other duties as assigned​

Minimum Qualifications

Requires high school diploma plus 12 months of related work experience. Post High School
education encouraged and preferred

• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

​• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers

• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of

urgency.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please provide your email address.

Education:

• High school or equivalent (Preferred)

Experience:

• receptionist: 2 years (Preferred)
• Front desk: 2 years (Preferred)
• Shipping & receiving: 2 years (Preferred)

Ability to Commute:

• Boston, MA 02110 (Preferred)

Work Location: In person