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SalaryThe Skin Rejuvenation Center and Spa of Danvers is seeking a dynamic and detail-oriented individual to join our team as a Receptionist/Bookkeeper. As the first point of contact for our clients, you will play a crucial role in ensuring exceptional customer service and maintaining the smooth operation of our Front Desk. Additionally, you will be responsible for handling bookkeeping tasks to support the financial operations of the med spa.
POSITION REQUIREMENTS:
- Must have enthusiasm and possess excellent customer service skills, be detail-oriented and have ability to multi-task.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player and have a proactive work ethic.
DUTIES AND RESPONSIBILITIES:
- Accurately book, change and cancel spa appointments. Respond to client’s emails and texts.
- Acknowledge and greet everyone who enters and leaves the spa.
- Provide callers and client’s with detailed descriptions of spa treatments, packages, services, directions and hours of operation.
- Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
- Answer the phone promptly and use the client’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle client’s questions and concerns promptly, professionally and courteously; maintain complete confidentiality in all guest matters.
- Provide accurate, appropriate and immediate responses to all requests by clients, ensuring complete clients satisfaction.
- Maintain a clean; safe, fully stocked and well-organized work area.
- Provide light daily housekeeping duties including but not limited to sweeping/moping/vacuuming spa floors, providing laundry service of towels and light dusting.
- Ensure adequate stock of supplies and equipment; inform management when stock is low.
- Perform basic Quickbooks bookkeeping tasks, including recording transactions, reconciling accounts, and generating financial reports.
- Maintain a positive attitude and contribute toward a quality work environment
BENEFITS
- Flexible Schedule
- Discounts on products and services
EXPERIENCE REQUIREMENTS
- Previous experience in a customer service or administrative role, preferably in a spa, salon, or similar setting.
- Strong communication and interpersonal skills, with a friendly and welcoming demeanor.
- Excellent organizational abilities and attention to detail.
- Proficiency in computer skills, including Quickbooks, Microsoft Office and experience with booking software.
- Basic knowledge of bookkeeping principles and experience with financial recordkeeping.
- Ability to multitask efficiently in a fast-paced environment while maintaining a positive attitude.
- Part time position, approx. 10-15 hours per week on Tuesdays and Wednesday.
ABOUT
The Skin Rejuvenation Center & Spa has been a skin care leader in the Boston and Danvers area for decades. The intimate, boutique spa is led by owner Saundra Grillo, who remains at the forefront of skin care science to offer restorative techniques that go below the skin’s surface to restore, repair and revitalize skin at any age. Visit our website at www.skinrejuvenationctr.com for more information about the spa.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 10 – 15 per week
Benefits:
- Employee discount
Schedule:
- Day shift
Experience:
- QuickBooks: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
