Receptionist

Provides general administrative support and customer service to applicable organization programs. Understands and ensures confidentiality and timeliness is provided for requests. Supports managers and employees in a variety of tasks. Communicates efficiently and effectively, to ensure the proper delivery and transfer of information.

1. Greet all clients and visitors in a professional and courteous manner. Notify appropriate staff of visitor arrival and provides assistance and directions, as needed. 2. Responsible for answering calls for programs assigned and providing reminder calls before appointments.

3. Receives and processes referrals, facilitates scheduling and sets up translation services if needed.

4. Responsible for completing Intake and Admissions process. Responsible for coordinating all new admission paperwork for clients, verifying and recording necessary personal information. Responsible for check-in/check-out process for clients Scheduling of client assessments and appointments.

5. Professionally Interact with clients to provide and process information in response to inquiries and concerns including requests for additional information related to agency programs and services.

6. Responsible for dissemination and distribution of all agency faxes and other forms of communication.

7. Monitor reception/waiting area to ensure cleanliness and client safety.

8. Provide information to service providers.

9. Maintain communication with Records department regarding medical records.

10. Monthly data entry for program evaluation and quality assurance

11. Creation of assessment packets and other materials.

12. Complete ordering of program supplies

13. Provides administrative support and back-up for other agency departments and sites

14. Any other task or special projects as assigned