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SalarySKILLED NURSING FACILITY - Full Time - 8am-3:30pm Monday - Friday
Job Summary
The primary purpose of the Receptionist’s is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by their supervisor. The receptionist is expected to represent the company in a positive manner while greeting visitors, answering telephone, and directing calls.
Essential Functions
Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
Residents Rights
Knows and respects patients’ rights.
Ensures protected health information is kept confidential. Reports known or suspected incidents of unauthorized disclosure of such information.
Reports complaints made by residents/patients to supervisor.
Reports all allegations of patient abuse, neglect and/or misappropriation of patient property.
Safety and Sanitation
Follows established safety policies and procedures.
Wears and/or uses safety equipment and supplies when indicated and properly trained to use.
Demonstrates job-specific knowledge of fire and disaster preparedness during drills or actual situations.
Staff Development
Attends and participates in scheduled in-service training, educational classes, and meetings.
Completes assigned Relias training.
Administrative and Support Responsibilities
Operates paging/telephone system as required.
Answers telephones; determine nature of call and direct caller to appropriate individual or department.
Takes messages and ensure they are delivered.
Receives request from within the facility and locate personnel through paging system.
Greets and directs visitors, vendors, and family members to appropriate office and/or resident room; Sign-in visitors per facility policy
Ensures all persons entering the facility are identified, monitors presence and location of sales representatives in the facility.
Gives directions/information to visitors, guests, residents, sales representatives, etc.
Issues and collect identification badges as representatives sign in/out per facility policy.
Ensures guests/visitors abide by existing rules and refuse admission to persons as directed.
Reports suspicious persons/information to supervisor immediately.
Maintains resident directory; Maintain a current file/listing of residents by name and room number
Maintains emergency phone members of on-call personnel, department extensions, key personnel, etc.
Offers beverages to visitors waiting for administrative personnel, as appropriate
Provides, accepts, and delivers job applications.
Organizes work to be addressed by receptionists on other shifts.
Ensures that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday, etc.
Provides clerical support to the Executive Director, Human Resources, Admissions, and the Business Office as directed.
Assists with administrative duties as directed. (Includes typing, filing, posting accounts, etc.).
Assists department directors in administrative matters. (i.e., typing reports, correspondence, etc.).
Receives, sorts, and distributes mail as directed.
Operates copier, office machines, computer etc., as directed.
Orders supplies as directed.
Announces emergency alerts over phone intercom system.
Participates in emergency response as directed
Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
Safety Responsibilities
Attends Safety Committee meetings as directed and facilitates record keeping when necessary.
Follows all established safety procedures and precautions when operating office equipment.
Reports equipment malfunctions, breakdowns, hazardous conditions to the supervisor and/or Safety Coordinator as soon as possible.
Follows established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses.
Monitors entry way for potential hazards and addresses immediately (e.g., curled rugs, wet floors, etc.).
Administrative Responsibilities
Maintains an organized work environment and ensures filing is completed in a timely manner.
Attends and participates in general staff meetings, in-service educational classes, and on-the-job training programs as directed. May sit on additional committees as indicated.
Attends, participates in, and completes facility mandatory in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, etc.).
Follows organization policies and procedures.
Performs any miscellaneous work assignments as may be required.
Education/Qualifications
Minimum of a High School Diploma or equivalent is preferred.
Typing proficiency of 40 words per minute.
Knowledge of and demonstrated skills in general office procedures desired.
Must be able to speak and write the English language in an understandable manner.
Must be organized, detail conscious and accurate.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, and the public.
Must project a professional image.
Must possess a cheerful and welcoming personality and be able to work harmoniously with others.
Creates positive relationships and treats others with dignity and respect.
Persons who have been found guilty by a court of law or identified in by any registry, regulatory, or licensing body of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position.
Experience
Prior experience in a professional, clerical, or customer service-oriented position preferred. On-the-job training provided.
Has demonstrated computer skills with an above-average knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, etc.).
Physical Demands
Lifting of approximately 10-25 pounds with occasional lifting of small to medium objects; sitting, standing, walking, talking, hearing, and fingering. Involves sitting most of the time, but also involves walking or standing for periods of time to give facility tours, greet visitors, etc. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
May be necessary to assist in the evacuation of residents during emergency situations.
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