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PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota’s largest providers of mental health services to children, adolescents, adults, and their families.
PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce.
PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email hr@prairie-care.com for assistance.
Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.
We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career.
Responsibilities:Provides a welcoming and supportive experience for all patients, families, visitors, and staff. Carries out all administrative/clerical activities required to maintain continuity and organizational support across sites.
- Answer/transfer calls and voicemails appropriately, greet patients, families, guests, and staff in a customer-friendly, professional manner.
- Maintain a clean and welcoming waiting space for patients and guests.
- Review and obtain appropriate forms for patient appointments and intakes.
- Distribute incoming and outgoing correspondence including email, mail, and faxes.
- Assist patients by troubleshooting for any telehealth appointment issues.
- General administrative/clerical duties to support clinic and program such as office supply ordering, responding to requests, and maintain calendars for providers.
- Ensure daily, weekly, and monthly reports are appropriately addressed in a timely manner.
- Distribute and collect DHS time study materials.
- Collect and record patient measures data at admission, discharge, and throughout stay.
- Collaborate with Operations Supervisor and Residential Counselor Supervisors to plan staff appreciation events.
- Partner with entire residential team to provide a therapeutic environment for patients.
- Coordinate and schedule meetings, prepare and distribute agendas, prepare and distribute minutes as requested.
- Perform non-clinical administrative tasks as delegated by the Operations Supervisor.
Qualifications:
- Requires high school deploma or equivalent (GED)
- 1-2 years' experience in healthcare support preferred
- Must have excellent customer services skills.
- Ability to processes charts and related documents with concrete variables in standardized situations and apply problem solving techniques to those situations that go beyond this scope.
- Strong computer skills using Microsoft Office products including Outlook and Word.
- Ability to maintain confidentiality is essential.
- Ability to make effective decisions and maintain therapeutic rapport while in stressful situations and circumstances.
- Ability to manage multiple projects and receive direction from various individuals.
- Ability to seek clarification if prioritization is needed or directives are given.
PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota’s largest providers of mental health services to children, adolescents, adults, and their families.
PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce.
PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email hr@prairie-care.com for assistance.
Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.
