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Help Desk Engineer jobs in Virginia

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HELP DESK ENGINEER

Utilize existing remote management tools to monitor hardware and software. Remotely manage, support, and update Servers, Hypervisors, Workstations, Network Equipment and related procedures, documentation, and security policies. Pr...

CompanyPj Networks Llc
AddressCharlottesville, VA
CategoryInformation Technology
Job typeFull-Time
Date Posted a month ago See detail

Help Desk Engineer

Pj Networks Llc

Charlottesville, VA

Utilize existing remote management tools to monitor hardware and software. Remotely manage, support, and update Servers, Hypervisors, Workstations, Network Equipment and related procedures, documentation, and security policies. Pr...

a month ago seen See more...

Help Desk Engineer

Paymerang

Richmond, VA

Lead troubleshooting efforts for complex service tickets or tickets escalated by other Help Desk Technicians. Implement, maintain and oversee process automation efforts, including, but not limited to Microsoft Flow/Power Automate...

2 months ago seen See more...

Help Desk Tech

Diversant

Richmond, VA

Day shift.Responsibilities: Handle incoming calls resolving 70%.Route advanced issues to second level support teamsPassword ResetsAnswer general IT questionsQualifications:Candidates must have IT Education or 2 years experience wo...

5 days ago seen See more...

NCIS Help Desk Analyst - Tier II

General Dynamics Information Technology

Quantico, VA

Initiate and resolves service request/problem incidents for end user issues including software and hardware Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in su...

7 days ago seen See more...

Tier III Application Support Help Desk

Dane Llc

Arlington, VA

Must have problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes; this applies to both technical issues and process issues. Good communication skills both verbal and written w...

a week ago seen See more...

Senior Help Desk Specialist

Teksynap

Fort Belvoir, VA

Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems. Maintain a web-based capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-service ac...

a week ago seen See more...

Help Desk Administrator, ACT

The Unconventional

Norfolk, VA

Work with the MS/LT Branch for uploading of courseware, functional testing of SCORM packages, and maintenance of existing content on JADL platform. A minimum of 3 years' experience (within last 6) using Learning Management Systems...

a week ago seen See more...

Oracle Help Desk Support General - SECRET Clearance - Virginia Beach - Onsite

Bizfirst

Virginia Beach, VA

Provide Tier 1 helpDesk Support (triage) to users, efficiently resolving issues and escalating complex problems to the appropriate teams as necessary.. Manage access requirements for Oracle Federal Financials, ensuring provisionin...

a week ago seen See more...

Help Desk Support Specialist II

Athena Technology Group, Inc.

Norfolk, VA

Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Serves as the initial DIO point of contact for troubleshooting hardware and software problems. Responds to end-user...

a week ago seen See more...

Help Desk Manager

Infranet Technologies Group

Richmond, VA

Manage and evaluate the performance of members of the Help Desk team. Manage and evaluate the performance of the Help Desk as a unit. Ensure customer service is timely and accurate. Recruit, train, and support Help Desk representa...

a week ago seen See more...

Help Desk Technician - TS/SCI with Polygraph

General Dynamics Information Technology

Chantilly, VA

$58.3K - $73.8K a year

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and r...

3 weeks ago seen See more...

Help Desk Analyst

Assyst, Inc.

Sterling, VA

$45,000 - $50,000 a year

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Proven experience in providing Help Desk support in a fast-paced environment. Strong troubleshooting and problem-solving s...

3 weeks ago seen See more...

Senior Functional Business Analyst - Help Desk

Cgi Group, Inc.

Arlington, VA

$76.8K - $97.2K a year

Provide functional support in the operations and maintenance of the Momentum application. Analyze and resolve issues as identified by the client across different Momentum modules. Execute various reports to identify documents or i...

3 weeks ago seen See more...

IT Help Desk Analyst I

Servicesource Inc.

Oakton, VA

$35.2K - $44.6K a year

Set up new desktops, laptops, tablets, and smartphones; troubleshoot, repair, and upgrade existing workstations; and resolve software and hardware problems. Perform system administration duties to include setup of user accounts; c...

3 weeks ago seen See more...

Help Desk Analyst - Remote

Icf

Reston, VA

$39,435 - $67,040 a year

Document, troubleshoot and resolve customer requests via phone, email, ticketing system Must be able to critically analyze, triage and resolve incidents, problems and requests Must be able to understand technical end user problems...

4 weeks ago seen See more...

Help Desk Support Service Specialist

Nuaxis Innovations

Reston, VA

From $60,000 a year

Enhance the effectiveness, efficiency, timeliness, accuracy, and usefulness of the administrative data maintained by the client and used by the programs within the Information Resources Directorate. Provide assistance to customers...

a month ago seen See more...

Functional Business Analyst - Help Desk

Cgi Group, Inc.

Arlington, VA

$49K - $62.1K a year

Entering tickets received via phone or email into Jira tool. Diagnosing calls and identify the functional issue(s), solution testing if needed. Responding to users with appropriate functional issue resolution. Identifying applicab...

a month ago seen See more...

Help Desk Technician

Nuaxis Innovations

Falls Church, VA

$47.7K - $60.4K a year

Assist customers with and resolve routine application questions. Assist customers with all versions of Microsoft Office Suite. Assist customers with Google mail, Calendar and Drive issues. Perform desktops and laptop set-up; re-im...

a month ago seen See more...

Help Desk Administrator

Town Of Warrenton

Warrenton, VA

$51,763 - $82,820 a year

Provides end-user support and customer service as the initial point of contact on the IT Help Desk; Responds to service requests in a proactive and timely manner; Provides software, network, server, printer and PC support; Trouble...

a month ago seen See more...

Help Desk Support Specialist

Akira Technologies Inc.

Norfolk, VA

$45.5K - $57.6K a year

Serve as the initial point of contact for troubleshooting hardware and software problems. Respond to end-user phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performanc...

a month ago seen See more...

Onsite Help Desk Analyst

Converged Security Solutions

Reston, VA

$56.3K - $71.3K a year

Provide workstation/laptop, printer, tablet, phone, and audio/visual support. Provision new users and new equipment Provide technical onsite and remote support to our users. Systematically resolve end user technology-related issue...

a month ago seen See more...

Software Support / Help Desk Specialist

Xla Associates

Arlington, VA

$75,000 - $85,000 a year

Software specialist to assist users navigate Department of Justice United Financial Management System (UFMS) database. Serve as the first point of contact for UFMS users, offering support and guidance on utilizing the system effec...

2 months ago seen See more...

Service Help Desk Technician (On Site)

Datawiz Corporation

Arlington, VA

$50,000 - $55,000 a year

Answer Help Desk phones and provide Tier I support to users on a variety of issues. Responds to telephone calls, email and personnel requests for technical support. Log and prioritize calls and provide reports as required on Servi...

2 months ago seen See more...

Help Desk Analyst (Cloud)

Edgesource

Chantilly, VA

$66.3K - $83.9K a year

Manage and maintain the customers systems and cloud-based solution, ensuring maximum uptime and performance. Provide technical support to internal and external customers, including troubleshooting and resolving complex technical...

2 months ago seen See more...

Tier 1 Help Desk Analyst

Securigence Llc

Arlington, VA

$46.9K - $59.4K a year

Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassi...

2 months ago seen See more...

Application Tier III Help Desk Analyst

Dane, Llc

Arlington, VA

$80,000 - $100,000 a year

Use a ticket system to enter and track trouble ticket status from beginning to end. Meet Help Desk Deliverables and contract performance requirements. Provide enterprise-level technical support to internal and external customers....

2 months ago seen See more...

Help Desk Analyst 2 - 100% ON SITE (731254)

Gs1 Consulting

Norfolk, VA

$23 - $25 an hour

Dental insurance. 2 years. 8 hour shift. Monday to Friday. OTRS Ticket System (or equiv): 1 year (Required). TDX IT Service Management (ITSM) Service Desk tool: 1 year (Required). Hands on exp w/basic support and troubleshooting:...

2 months ago seen See more...

Help Desk Support Technician

Netcentrics Corporation

Alexandria, VA

$77K - $97.5K a year

Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during OMC business hours. Provide IT support services and call triage, including F...

2 months ago seen See more...

Tier I Help Desk Technician

Iron Bow Technologies

Herndon, VA

$42.4K - $53.6K a year

Provide Help Desk / technical support for local and off-site users Have a customer first voice when communicating with the customers Respond to users in a professional and friendly manner, ensuring responses given are accurate a...

2 months ago seen See more...

IT Help Desk Technician

Melnor Inc

Winchester, VA

$55,000 - $65,000 a year

Provide user support for PC Hardware and Software, responding with appropriate urgency to user inquiries. Assist in tracking Help Desk tickets, resolving networking and system issues. Install and maintain network and workstation s...

2 months ago seen See more...

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