Senior Functional Business Analyst - Help Desk

Senior Functional Business Analyst - Help Desk
Position Description
Seeking an experienced business systems analyst with strong customer service skills to provide support for the client's Momentum core financial system and associated integrations. Federal financial management/accounting and/or Momentum experience is needed to be successful in this role.
Your future duties and responsibilities
This support provides technical, managerial, or administrative direction for problem definition analysis, requirements, development, and implementation for complex to extremely complex systems. The support includes analyzing issues and proposing solutions, analyzing business processes and proposing solutions, conducting formal and informal training, assisting with error resolution and troubleshooting, performing data reconciliation, and providing financial management guidance. The candidate will work with other CGI members and directly with the client on a regular basis, so should have strong written and verbal communication skills and be able to work independently and take ownership of tasks.

• Provide functional support in the operations and maintenance of the Momentum application.
• Analyze and resolve issues as identified by the client across different Momentum modules.
• Execute various reports to identify documents or issues that need to be resolved and work with other teams to resolve the issues.
• Work with interface partners to reconcile data and take correction actions as needed.
• Document issues and resolutions as well as procedures and processes clearly and concisely.
• Perform testing as needed to confirm issues or support system enhancements.
• Have a desire to gain functional understanding of systems, specifically Momentum, and to build on that knowledge to provide direction and support to our customer. Knowledge share with CGI team members.
• Identify and communicate risks and issues to CGI management.

Required qualifications to be successful in this role

• Federal financial management/accounting and/or Momentum experience.
• Strong MS Office (MS Excel) skills.
• Ability to work well with different teams.
• Strong analytical skills.
• Strong customer service skills (e.g., Ability and desire to develop and maintain productive client relationships.)
• Strong oral communication/presentation skills.
• Strong written communication skills (both with and without templates).
• Strong time management and organizational skills.
• Ability to work independently (at client site and remotely) and manage multiple task assignments and priorities.
• Ability to work under deadlines and productively in a dynamically changing environment.
• Ability and desire to inform CGI management of tasking, issues, risks, and opportunities as needed.
• Team-oriented, self-starter who owns work to completion.
• Bachelor's Degree required.
• Minimum 3 years' experience required.

Desired:

• Knowledge of Atlassian Jira

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CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $67,800 - $130,500.
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
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