Address
Form of work
SalaryType of Requisition:
Regular Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph Suitability:
No Suitability Required Public Trust/Other Required:
Job Family:
Help Desk Job Qualifications:
Skills:
Computer Hardware, Help Desk Support, Technical Support, Troubleshooting Software Certifications:
CompTIA - Security+ - CompTIA Experience:
1 + years of related experience US Citizenship Required:
Yes Job Description:
We are GDIT. The people supporting and securing
some of the most complex government, defense,
and intelligence projects across the country. We
ensure today is safe and tomorrow is smarter. Our
work has meaning and impact on the world around
us, but also on us, and that’s important.
GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and
being trusted to deliver your best every day.
We think. We act. We deliver. There is no
challenge we can’t turn into opportunity. And our
work depends on a Help Desk Technician joining our team to
support our government client’s activities in the Northern Virginia locations.
At GDIT, people are our differentiator. As a Help Desk Technician supports and
manages the responsibilities of the successful completion of all tasks in assigned projects.
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Assists with the installation, configuration, and upgrade of computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Assists in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
- Active TS/SCI clearance required and eligibility to obtain a CI poly
Requires a AA/AS. 3+ years of directly related experience supporting Help Desk operations or customer service.
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
Scheduled Weekly Hours:
40 Travel Required:
None Telecommuting Options:
Onsite Work Location:
USA VA Chantilly Additional Work Locations:
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
