Address
Form of work
SalaryJob Description:
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Job Types: Full-time, Contract
Pay: $23.00 - $25.00 per hour
Benefits:
- Dental insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- OTRS Ticket System (or equiv): 1 year (Required)
- TDX IT Service Management (ITSM) Service Desk tool: 1 year (Required)
- Hands on exp w/basic support and troubleshooting: 2 years (Required)
License/Certification:
- Current Virginia Address (Required)
Work Location: In person
