Help Desk Analyst (Cloud)

We offer many opportunities to work on leading programs in both the federal and commercial sectors. Edgesource has partnered with many organizations working on progressive projects vital to both their continued success and our national security. Edgesource is continually seeking top-tier professionals to join our ever-growing diverse teams.
Edgesource offers competitive salaries and benefits packages across our various business units, please reference within individual job postings on our website for additional information. Edgesource is an Equal Opportunity employer committed to a diverse workforce.

Company Overview:

For over 25 years, Edgesource Corporation has served as an innovative technology service provider for the Department of Defense (DOD), Department of Homeland Security (DHS), Department of State (DOS), the U.S. Intelligence Community, Law Enforcement, and other federal, state, and commercial clients locally, nationally, and abroad. From providing boutique technical solutions in support of the DOD Counter Unmanned Aerial Systems (CUAS) mission set to addressing the most critical Cybersecurity threats facing our nation as a prime contractor with the DHS Cybersecurity & Infrastructure Security Agency (CISA), a career at Edgesource is an opportunity to do meaningful, interesting, and impactful work.

Position Overview:

Edgesource is seeking a highly motivated and experienced Help Desk Analyst (Cloud) to support our 24x7 operations. The ideal candidate will have a strong technical background with expertise in cloud computing and Help Desk operations. The role involves managing the company's systems and networks, ensuring maximum uptime, and providing excellent technical support to our internal and external customers. The successful candidate must be able to work independently and as part of a team in a fast-paced environment, responding promptly to critical issues and maintaining high-quality standards. This role will require rotating shift work and for all work to be performed onsite at the facility in the Chantilly, VA area.

Job Duties:

• Manage and maintain the customer’s systems and cloud-based solution, ensuring maximum uptime and performance.
• Provide technical support to internal and external customers, including troubleshooting and resolving complex technical issues.
• Monitor system performance and security, proactively identifying and addressing potential issues before they become critical.
• Maintain and update documentation related to system configurations, procedures, and policies.
• Develop and implement IT policies and procedures that ensure compliance with relevant laws, regulations, and industry standards.
• Work closely with the IT team to plan and implement new technologies and solutions.
• Ensure that all Help Desk requests are addressed promptly, accurately, and professionally.
• Maintain and troubleshoot cloud-based systems, including AWS, Azure, OpenStack, and optimize performance and cost-effectiveness.
• Perform routine system backups and disaster recovery procedures.
• Participate in an on-call rotation to provide support during non-business hours.
• Conduct training for internal and external customers on system and network administration, cloud computing, and other relevant IT topics.

Required Qualifications:

• Active TS/SCI security clearance
• 3+ years of experience as a system administrator, with a strong focus on cloud-based solutions and Help Desk operations
• Excellent technical skills in Windows and Linux operating systems, networking, and cloud computing
• Familiarity with AWS, Azure or OpenStack cloud environments
• Experience with virtualization technologies, such as VMware or Hyper-V
• Experience with monitoring technologies, such as Grafana or Prometheus
• Solid understanding of IT security principles and best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• Must be available to participate in a 24x7 on-call rotation

Desired Qualifications (NOT REQUIRED):

• Bachelor's degree in Computer Science or a related field
• Relevant technical certifications

Working at Edgesource:

As an ISO 9001:2015 certified and CMMI Level 3 appraised small business, Edgesource specializes in providing a variety of technical solutions to include software development, database services, enterprise networking, data center virtualization, and management support. We are always seeking top-talent to join our team in helping to address the most critical technical challenges facing our nation.

At Edgesource, we understand that our employees are our greatest asset, and as such we offer a wide array of benefits to support the well-being of our staff to include:

- Unlimited PTO + 11 Paid Holidays - Flexible Work Schedules (Remote / Hybrid) - Medical / Dental / Vision / Flexible Spending Account (FSA) - 401k Plan with Match - Tuition & Professional Development Support - Commuter Benefits - Bonus & Employee Referral Programs - Career Growth Opportunities

Disclaimer:

Edgesource Corporation is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Edgesource is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our Recruiting Department by email at staffing@edgesource.com or by phone at (703) 837-0550.

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