IT Help Desk Technician

Job Title: IT Help Desk Technician

Department: Information Technology

Classification: Full Time, Exempt

Location: Winchester, VA

Melnor, Inc. is a rapidly growing leading supplier of high-quality Lawn and Garden products. Headquartered in Winchester, VA, we are dedicated to serving the North American and European Lawn & Garden industry. We offer a rewarding work environment with growth opportunities while maintaining a small company, employee-focused atmosphere.

Job Summary:

We are looking for an IT Help Desk Technician to assist our Network Administrator in responding to Help Desk tickets, emails, requests for technical support, and provide project tracking.

Required Education:

Associate’s degree or coursework completed in Computer Science; or an equivalent combination of education and experience may be considered.

Essential Duties and Responsibilities:

• Provide user support for PC Hardware and Software, responding with appropriate urgency to user inquiries.
• Assist in tracking Help Desk tickets, resolving networking and system issues.
• Install and maintain network and workstation software and hardware
• Provide local phone system (Switchvox) administration
• Coordinate IT user support function (Help Desk – ManageEngine)
• IT Asset management
• Document, track, and monitor projects to ensure timely resolution
• Identify, research, and resolve technical issues.
• Basic project management
• Preparing system documentation and reports
• Analyze and resolve information/business system related problems
• Develop and Document Business Requirements to select Software Applications.
• Other duties as assigned

Required Knowledge, Skills & Abilities:

• Working knowledge of PC hardware maintenance
• Working knowledge of Network Administration, Monitoring and Troubleshooting
• The ability to analyze and resolve PC hardware and software problems
• The aptitude/ability and willingness to learn new technology
• The ability to adjust to constantly changing priorities
• The ability to communicate with a diverse group of associates
• Administrative Skills for:

Office 365

Adobe

Various other PC based software

Manage Engine Helpdesk Software

SAP B1

Work Environment:

• The performance of this position requires exposure to the warehouse.
• The individual is exposed to a typical office environment with ambient room temperature, lighting, and traditional office equipment.

Physical Requirements:

• While performing the duties of this job, the individual is regularly required to sit, stand, and walk a minimum of 8 hours per day.
• Individuals may be required to reach above shoulder height, below waist or lift as required to file documents or to reach for product throughout the workday; lifting will include up to 25 pounds. Proper lifting techniques are required.

Other Requirements:

Hours of Work:Monday-Friday (8am-5pm), overtime as needed.

Stress Factors:Constantly changing priorities, high user expectations, complexity of the related technology, and complexity of the application software.

The physical and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Tier 2 Help Desk: 1 year (Preferred)

Ability to Relocate:

• Winchester, VA 22603: Relocate before starting work (Required)

Work Location: In person