Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience in providing Help Desk support in a fast-paced environment.
- Strong troubleshooting and problem-solving skills.
- Basic understanding of Quality Assurance principles and methodologies.
- Familiarity with software testing tools and techniques is a plus.
- Excellent communication and interpersonal skills.
- Ability to write user guides, manuals and standard operating procedures (SOP).
- Ability to work effectively both independently and as part of a team.
- Customer-focused attitude with a passion for delivering exceptional support experiences.