Service Help Desk Technician (On Site)

Location: On site in Arlington, Virginia. Monday to Friday, starting 9:30 AM preferred. Other shifts may be available.

Position Information:

Datawiz has a current opening for a Service Desk Analyst to support the FDIC, the Federal Deposit Insurance Corporation. This is a Tier 1 Help Desk role on a full-time, long term contract.

In this role, the Service Desk Analyst uses Service Now toprovide priority based categorization. They will track the progress of all incidents and restore degraded or disrupted services as quickly as possible.

Company Information:

Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.

Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.

Responsibilities:

• Answer Help Desk phones and provide Tier I support to users on a variety of issues.
• Responds to telephone calls, email and personnel requests for technical support.
• Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs).
• Identifies, researches, and resolves technical problems.
• Possess strong customer service and communications skills.
• Analyze, evaluate, and test software and hardware problems.
• Handle heavy call volume.

Required:

• Candidates must be in good financial standing. This includes no bankruptcies, poor credit score, or in debt collection with no payment plan.
• Minimum of 2 year(s) of experience working directly with customers in an IT setting.
• Candidates must have a year of experience using ServiceNow or two years of experience using Remedy or related ticketing system.
• General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices.
• Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
• Organizational skills with the ability to handle multiple tasks and projects at one time.
• All applicants must be United States Citizens.
• This position supports a federal government agency that requires a Background Investigation. The candidate must be able to clear a Public Trust clearance as well in order to commence work. That requires living in the United States for the past three years.

Datawiz offers the following Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Health Savings Account
• Life and AD&D
• Short-Term Disability
• Long-Term Disability
• 401(k)
• Tuition Assistance
• Paid Time Off

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Experience:

• Help Desk: 2 years (Required)
• ServiceNow or Remedy: 1 year (Required)

Ability to Commute:

• Arlington, VA 22201 (Required)

Work Location: In person