SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property.
DUTIES AND RESPONSIBILITIES:
- Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
- Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.
- Performs light housekeeping as necessary.
- Physically walks and inspects property on a daily basis, check on vacant apartments.
- Completes move-in/move-out inspections with residents.
- Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
- Utilizes the market information to make strategic decisions for the success of the property.
- Welcomes and shows prospective residents the property utilizing leasing techniques and expectations.
- Demonstrates leasing techniques to the leasing office team and communicates expectations.
- Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal team member, or a vendor.
- Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.
- Ensures daily safety logs are maintained.
- Communicates policy and procedure changes with community team members.
- Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
- Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
- Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
- Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
- Monitors individual team member performance and provides timely and constructive feedback.
- Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques.
- Takes a hands-on approach to any necessary duties to ensure the job is completed.
- Strives to meet resident needs and create win/win situations.
- Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
- Identifies, interviews, and hires appropriate team members for the community team members.
- Identifies strengths of team members and plan assignments accordingly to maximize team performance.
- Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property.
- Maintains an awareness of training resources available and encourage the development of team members.
- Sets and upholds high standards of honesty for self and team members.
- Maintains relationships with residents, associates and vendors on a professional level at all times.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises employees.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS:
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to clearly and effectively communicate both verbally and in writing.
- Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
- Take pride in quality of work and attention to detail.
- Professional in-person and phone presence and etiquette.
- Ability to make informed decisions easily and decisively.
- Capacity to work with little to no supervision using effective time management and organizational skills.
- Complete tasks and projects within deadlines.
- Partner with team to resolve issues and highlight opportunities.
- Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.